Updated 23 September 2015

Downloading & installing problems with the PlayStation 3 system software update

If you are experiencing issues downloading or installing a system software update for the PlayStation 3, this article may help solve your problem.

 
 

Delete the cache and cookie files for each user on the PlayStation 3 system

How to Delete Cookies and Cache Files from the PlayStation 3 system's Internet Browser

  1. From the PlayStation 3 Home Menu, go to Network and select [Internet Browser].  Press  (X button).
  2. After the Internet Browser appears (even if it displays an error message), press  (Triangle button).
  3. Select [Tools] from the Options menu.  Press  (X button).
  4. Select [Delete Cookies] and press  (X button).  Select [Yes] to confirm.
  5. Repeat steps 1 through 3 above, and select [Delete Cache] > [Yes].
  6. Repeat steps 1 through 3 above, and select [Delete Authentication Information] > [Yes].
  7. Repeat all steps above for each user on the system.
 
 

Disable the Media Server Connection option

How to Disable the Media Server Connection

  1. From the PlayStation 3 Home Menu, go to Settings and select [Network Settings].  Press  (X button).
  2. Select [Media Server Connection] and press  (X button).
  3. Highlight [Disable] and press  (X button) to save and confirm.

Reboot all of your network equipment

Rebooting simply means to turn off the equipment for two full minutes before turning it back on.  For more information please contact your internet service provider.

Reset the system

How to Reset the PlayStation 3 system

  1. Hold down the touch-sensitive POWER BUTTON  located on the front of the PlayStation 3 system (not the main power switch on the back) for 10 seconds.  The power indicator will turn red.
  2. Restart the PlayStation 3 system by pressing the front (touch-sensitive) POWER BUTTON again.