- Check that the spelling of each user’s Online ID is correct, taking care to note whether letters are upper or lower case and ensuring that symbols such as underscores and hyphens are inputted correctly.
- If any of the Online IDs are incorrect, re-enter them correctly and send the message again.
- If all the Online IDs are correct, try sending the message to each user on the list separately rather than sending it to multiple users at the same time.
- For more tips and hints on using your PlayStation system, visit our technical support forums at community.eu.playstation.com.
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