Updated 9 March 2016

8801E13C PS4 Error Code

Remote Play - Connection to the server has timed out as the network speed is too slow.


You may be able to connect by improving your network. Try these Network Connection troubleshooting tips:

  • Make sure your PlayStation 4 and your computer are both connected to the same stable, high-speed network with upload and download speeds of at least 5 Mbps.
  • We recommend a wired Internet connection for your PlayStation 4.
  • If you are using a Wi-Fi (wireless) connection, move your PlayStation 4 closer to the access point or router. Make sure there are no obstructions between them.
  • Other devices on your network might be using a large amount of bandwidth. Wait until they are idle before using Remote Play.
  • Confirm that all of the ports UDP 9296, 9297, 9303 are open.  If not, adjust your router's port forwarding settings to allow communication between the PlayStation 4 and the Internet. For instructions on how to adjust these settings, please refer to the manual supplied with your router or contact your ISP.
  • The anti-virus software on your computer may be blocking communication between your PlayStation 4 and the computer. Try disabling the firewall settings on your anti-virus software, or adding the Remote Play application to the firewall program exceptions.  For details, refer to the instructions provided by the anti-virus software publisher.

For more details about your network, please contact your ISP.