Updated 16 May 2018

CE-30002-5 PS4 Error Code

An error has occurred.

If you have received this error code while attempting to use a game stored on an external hard drive, please format the external HDD and try installing the content again.

If you have received this error code while updating the system software, please follow the steps below:

  1. On your PS4 system, go to [Notifications] and delete any update notifications.
  2. Turn off your PS4 system.
  3. Hold the power button until you hear 2 beeps; one immediately and one 7 seconds later. Your PS4 will now boot in Safe Mode.
  4. Connect your DS4 controller with a USB cable and press the PS button.
  5. Select option 3: "Update System Software" and then "Update using Internet".
  6. If the error persists, select option 5: "Rebuild Database" and try again.

If the steps above do not solve the issue, you may need to perform a new installation of the PS4 system software. This will delete any data from the PS4 system, so make sure you back up your save data to a USB storage device beforehand. Please visit the PS4 System Software page for further instructions.