Updated 17 February 2017

PlayStation Ireland Live Chat Support

Find out how and when you can get in touch with us via Live Chat.


We’re working on bringing you improved Live Chat support in January 2017. In the meantime, if you need help with your PlayStation system or PSN account, try one of these options instead:

Twitter Support

Opening hours: 9.00-23.00 Mon- Sun

Tweet Us

Help Library

Search our extensive Help Library where you’ll find step by step guides and solutions to common issues.

Go to the Help Library

PlayStation Support Forum

Ask your question here and find out if our helpful community can answer it.

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  • What's Live Chat?

    Players in the UK and Ireland can now talk to us to get help with selected issues live on PlayStation.com.

    How it works

    Select [Chat Now] when you see the pop up window. Chat is available 10:30 to 19:00 Monday to Saturday.

    Live Chat won't be offered if:

    • Our Consumer Support Centre is closed. Try again during the opening hours above.
    • All Consumer Support Advisors are busy on other chats. Try again later.
    • You selected [Not Now] when the Chat window appeared. Delete your browser cookies or open this page in a different browser to be prompted again.

    If Live Chat isn't an option try Twitter or Forum support.

    What we need to know to help

    If you've already talked to us please provide your reference number.

    If you need to talk to us about your account, please also provide the following details:

    • Online ID,
    • Sign-in ID, and
    • Date of birth.

    We will never ask you for your account password.

    Issues that can be solved over chat

    We can resolve a few things over Live Chat. Click on a link to go to a page where you can start a Live Chat.

    Please note that sometimes we can't solve an issue during chat, but we will provide you with a reference number and start working on the problem so we can get you back to playing as soon as possible.

    • Password resets (master and sub account)

    For example, if you have forgotten your password or need to change it.

    • Sign-in ID (email address) issues

    We can help if someone is using your email address without your permission, you have forgotten your Sign-in ID or need to change it.

    • Problems with wallet top-ups

    For example, you cannot spend wallet funds, add your card information or link your PSN and PayPal accounts.

    • PlayStation Store purchase cancellation and refunds

    Information about when you can cancel a transaction or claim a refund to wallet.

    • Unauthorised transactions and compromised accounts

    Help with a payment to PlayStation Store that you don't remember or recognise.

    • Account security

    Information about keeping your account secure.

    • Reporting content and users

    How to tell us if some one is spoiling your PlayStation Network experience.

    • Power problems

    How to restart your PlayStation system safely and update your system software.

    • Frozen PS Vita or PS3

    Help with unfreezing your PS3 or PS Vita system to get you playing again.

    What we expect from you

    To keep things friendly, the use of swearing and vulgar language will not be tolerated. We understand it can get frustrating if things aren’t quite going to plan and that is why we are here to help.