Updated 10 September 2015

8013040A PS3 Error Code

There was no response from the Internet Service Provider’s PPPoE server.


PPPoE is usually found with DSL connections.


  • Make sure your Internet Service Provide requires a PPPoE user name and password. If they do, try to connect online again. 
  • Some PPPoE authentication is handled by the modem or router and so you only need to choose the [Automatic] or [Easy] option when setting up your Internet connection on your PS3 system.
  • For more tips and hints on using your PlayStation system, visit our technical support forums at community.eu.playstation.com