Updated 10 September 2015

8002F997 PS3 Error Code

The PS3 system is encountering an issue when trying to update the system software.



Update using game disc

  • Make sure the disc is clean and free of scratches. 
  • Restart the PS3 system and try updating again. If all other discs work, you may need to replace the disc.

Update using USB drive or storage media

  • Download the update file again to the storage device. Restart the PS3 system and try updating again. 

Update using the PS3 system

  • Restart the PS3 system, then download and reinstall the update.
  • If the problem persists, visit eu.playstation.com/contact to contact Customer Support.
  • For more tips and hints on using your PlayStation system, visit our technical support forums at community.eu.playstation.com.