Updated 10 September 2015

8002A221 PS3 Error Code

This is generally caused by an incorrect Sign-in ID (email address) or password.



  • Make sure you have entered the correct Sign-in ID and password when signing in. Note that the password is case sensitive and that you should not include any extra spaces.
  • If the problem persists, try resetting your Sony Entertainment Network account password. Find out how here.

For more tips and hints on using your PlayStation system, visit our technical support forums at community.eu.playstation.com.