Updated February 6, 2017

PS VR: Headset not responsive

Resolve issues with headset performance.

 
 

Select the problem you are experiencing for more help.

No lights before play started

It’s normal for only the two lights at the back to be lit if you are playing a non-VR game or watching a video through the VR headset because the front lights do not need to be tracked in non-VR mode. The front lights will switch on when you start VR mode.

If you are in VR mode and none of the lights are on, check the following:

  1. This is usually caused by the headset receiving no power, so make sure all cables are securely connected and the headset and processor unit are switched on via the inline remote.
  2. Unplug the VR headset from the VR headset connection cable and plug it back in.
  3. Try the other USB port on your PS4.
  4. Try bypassing the VR headset connection cable and plug the headset directly into the processor unit. If this corrects the problem it may be an issue with the VR connection cable.
  5. If, after checking this you are still experiencing problems, your PS VR may need to be returned to us. Contact Us for more help.

No lights after play started

If you have been playing, but the headset shuts down during play, this can be because the headset is getting too warm. Try powering down your PS4, the Processor unit and VR headset and try again after 30 minutes.

If you find that the VR headset is shuts down frequently, your PS VR may need to be returned to us. Contact Us for more help.

VR Headset display – no image

  1. Unplug the VR headset from the VR headset connection cable and plug it back in.
  2. Try bypassing the VR headset connection cable and plug the headset directly into the processor unit. If this corrects the problem it may be an issue with the VR connection cable. Contact Us for more help.
  3. If the VR headset shuts down two seconds after powering it up, check your TV screen for a message stating that the headset is off. If you see this message, the VR headset connection cable may be faulty. Contact Us for more help.
  4. Make sure your TV display is set to the correct input.
  5. Is PS VR connected correctly? Check the Quick Start Guide for more detail.
  6. All audio and video is routed through the PU, so make sure it is switched on (the PU indicator light is white).
  7. PS VR does not support HDMI extensions; connect PS VR directly into the inputs.
  8. Make sure all connectors are free from dust or other dirt with a dry, clean microfiber cloth.
  9. Switch off the PU by pressing the VR headset inline remote power button for seven seconds. Then power it back up.
  10. If, after checking this you are still experiencing problems, your PS VR may need to be returned to us. Contact Us for more help.

Headset lights are on, but not tracking correctly

  1. If you are in Cinematic mode, only the back lights will be lit. Start a VR game to turn all lights on.
  2. Long press the PS button on the controller to open the quick menu and select [Adjust PlayStation VR] > [Confirm your Position] to re-calibrate the headset.
  3. If this doesn’t help, check our Tracking Issues article for a solution.

Image is not clear

Check our Picture Issues article for a solution.