Updated February 3 2017

CE-40311-9 PS4 Error Code

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An error occurred while updating VR device software.

 
 

Step 1: Make sure your PS VR system (PS4, PU and HMU) is connected properly and firmly, and try again.

Step 2: Update PS VR device software following by the instructions below.

  1. Please ensure your console is online and both your PlayStation 4 and PlayStation VR have been updated with the latest system software.
  2. Update your PS4 System Software. Go to [Settings] > [System Software Update] > select [Next] if a more recent version of the system software is available.
  3. Turn on your PS VR system to update device software. Alternatively, start the update by selecting [Settings] > [Devices] > [PlayStation VR] > [PlayStation Device Software] > [Update PlayStation VR Device Software].