If you have a master account or have recently upgraded from a sub accounts please see the master account version of this article for help.
Sub accounts do not have wallets attached to them. This means that you cannot use the following payment methods to add funds to your account:
It also means that you cannot purchase automatically renewing subscription services as you usually need to add a credit or debit card to your SEN account when you sign up.
Select the problem you have experienced to find out the steps you can take to fix it.
Existing master account wallet funds
The associated master account wallet has funds – why can’t I make a purchase?
The associated master account wallet has funds – why did my pre-order payment fail?