Troubleshoot PS5 console picture or sound issues

How to troubleshoot PS5 console picture or sound issues

Find out how to resolve picture and sound issues on PlayStation®5 consoles.

If you’re experiencing sound issues, please try to update to the most current system software for your console.

Check your cables and ports

  1. Connect your PS5™ console directly to your TV/display's HDMI port.
    Removing all other audio or video devices may resolve picture or sound issues.
  1. Verify that the TV/display is on the correct channel.
  2. Confirm that your TV/display system software is up to date and that the firmware has the latest version. Refer to the manufacturer's user manual for any additional settings that may need to be enabled to support high-resolution signals. 
  3. Try using a different HDMI cable. 
  4. Try using a different HDMI port.

Still having issues?

Check your HDMI cable

The HDMI cable that comes with your PS5 console is an HDMI 2.1 cable. Make sure the cable you're using to connect your PS5 console is HDMI 2.1.

Still having issues?

Please visit the PlayStation Repair Diagnostic Tool by selecting your issue below.

Need help? 

Contact our support specialists

Contact PlayStation Support