PlayStation®5 console picture or sound issues

PlayStation®5 console picture or sound issues

Find out how to resolve picture and sound issues on PS5™ consoles.

Troubleshooting steps for picture or sound issues on PS5™ consoles

If you are experiencing sound issues that started from a previous software update, please update to the most current system software for your console.

  1. Connect the console directly to the TV HDMI port. Removing all other audio or video other devices may resolve picture or sound issues. 
  2. Verify the TV is on the correct input. 
  3. Try using a different HDMI cable. 
  4. Try using a different TV input and HDMI port. 

If you are still experiencing issues, please visit PlayStation Repairs. 

Having issues with PS5 3D audio?

PS5 3D audio is currently supported on headsets only. 

Need help? 

Contact our support specialists