Frequently Asked Questions

Need more information? We can help. Browse some of the popular topics below.

What is PlayStation™Vue?

PlayStation™Vue streams live TV, movies, news and sports across the USA without a cable or satellite subscription. PlayStation™Vue is available across a variety of TV-connected and mobile devices, including Amazon Fire TV, Apple TV®, Roku® Players and TVs, Android TV, a computer web browser, mobile devices, PlayStation®4 consoles, and PlayStation®3 consoles. PlayStation™Vue offers a powerful in and out-of-home DVR with lots of storage and no recording conflicts, multiple profiles, On Demand programming, and premium channels that can be purchased individually or with a multi-channel plan. PlayStation™Vue does not require a PlayStation® console, and there are no annual contracts.

There are no additional fees, hidden fees or charges (i.e. no HD fees, equipment fees, installation fees, or local sports fees etc.) All pricing is presented to you at checkout prior to purchase, so what you see is what you pay.

Note: Channel availability, pricing, and supported devices are subject to change. Some channel availability will vary depending on your location and zip code. In some zip codes, live-broadcast feeds for ABC, CBS, FOX, and/or NBC are not available on PlayStation™Vue. ABC, FOX, and NBC offer an alternative On Demand version of the channel(s) instead, with catalogs of top programming for the channel. CBS does not offer an alternative On Demand version of its channel in zip codes where live programming is not available. On Demand versions of ABC, FOX, and NBC do not air live sports games. Check which broadcast channels are available live or On Demand in your area by entering your zip code at psvue.com/plans.

DVR restrictions apply. To see plans and channels available in your area, please visit psvue.com/plans. Taxes may apply.

Does PlayStation™Vue have DVR and On Demand programming?

Yes! PlayStation™Vue has a powerful cloud DVR with lots of storage space and no recording conflicts, along with tons of great On Demand shows and movies. Just add your favorite shows to My DVR,* and all upcoming airings of episodes for that show will be automatically saved for up to 28 days after they air. In addition, all On Demand programming for that show will also be available in My DVR. On Demand content added to My DVR will be saved for varying amounts of time. Programming saved to DVR in “My DVR” can be watched in and out of your home network.

You may select any show or channel to have access to all available programming, whether it’s available through DVR or On-Demand.

* Note: Not all shows are available On Demand. DVR restrictions apply. Read more about DVR availability for certain channels, viewing locations and markets.

Do I need a PlayStation® console to use PlayStation™Vue?

You don’t need a PlayStation® console to enjoy PlayStation™Vue! You can enjoy PlayStation™Vue on a variety of devices, including Roku® Players and TVs, Amazon Fire TV, Apple TV®, Android TV, a web browser, Google Chromecast, and on iOS and Android mobile and tablet devices.

Read more about supported devices on PlayStation™Vue.

Need help setting up your device on PlayStation™Vue? Visit device activation.

Can I create multiple profiles for family members on my account?

You can create up to ten different profiles on a PlayStation™Vue account. Each profile will have its own personalized DVR, favorite channels, and tailored recommendations.

You can select a profile at app launch, or toggle between them from Settings in the app.

After you create your first primary profile, you can create nine more sub-profiles. You can set up these additional profiles on the web from a computer at psvue.com/watch, or on the PlayStation™Vue app on Android TV, Amazon Fire TV, or a PS4™ or PS3™ console. To manage your profile or add a profile on these devices, visit Settings.

See more information about setting up your first profile.

Does PlayStation™Vue include commercials?

PlayStation™Vue airs many of the same live TV channels available on cable and satellite services, so commercials will be included. Most airings saved to My DVR will have no restrictions on fast forwarding. You will not be able to fast forward through commercials while watching On Demand programming. Please note that programs saved to My DVR from FOX, FX, and FXX will not allow fast forwarding.

What is the video quality on PlayStation™Vue? How much internet bandwidth do I need?

Video quality
All high definition content will be available in HD with adaptive bitrate streaming, so you will see the highest resolution your broadband allows.

Internet bandwidth requirements
10mbps or higher is recommended for the best experience, plus 5mbps for each additional stream.

PlayStation™Vue requires a high-speed Internet connection. A temporary Internet connection or hotspot connection should not be used with PlayStation™Vue. Hotspots often interfere with these requirements and can restrict access to PlayStation™Vue.

Do any shows get “blacked out”?

As a TV service provider, PlayStation™Vue must adhere to specific restrictions that are occasionally contracted between studios, sports leagues and channels. PlayStation™Vue is sometimes not able to show certain movies, sporting events, and TV shows because these restrictions do not permit (and therefore “black out”) the transmission of certain shows over the internet.

Sports Blackouts and National Rights
Rightsholders do not permit sports content to be transmitted in some areas. Therefore, in some areas, some TV programming is blacked out for all TV and cable services. If a national broadcasting network such as FOX, NBC or CBS has national rights to broadcast a sporting event, the broadcast of that event may be restricted in certain local markets. Any blackouts will still apply if you are watching PlayStation™Vue while you are away from home.

Sports Blackouts and Local Rights
Rightsholders do not permit sports content to be transmitted in some areas. Therefore, in some areas, some TV is blacked out for all TV and cable services. If a regional sports network that PlayStation™Vue carries has local rights to broadcast a game -- and if you live within the region -- you can receive that game through your PlayStation™Vue subscription, because it includes your local regional sports network(s). If you are outside of the region for a particular team, you may receive alternate programming during the time of a live event. Any blackouts and alternate programming feeds will still apply if you are watching PlayStation™Vue while you are away from home.

See information about seasonal programming and blackouts for regional sports channels in the Sports Pack.

How can I try PlayStation™Vue for free?

PlayStation™Vue offers a free trial with new subscription. One 5-day free trial per customer is available for the Elite plan, Core plan, Access plan, or add-on channel. 7-day trials are also available for all of the following Standalone channels: HBO® MAX® Pack, HBO®, Cinemax®, Premium Pack, SHOWTIME®, FOX Soccer Plus, and Hi-YAH!. The Ultra plan and some Standalone channels do not have free trials. A credit card is required to begin a free trial, although you will not be charged during the trial period. If you do not cancel your subscription before the end of a free trial, a paid subscription will begin automatically, and you will be charged a subscription fee (and any applicable tax) each month until you cancel. To cancel a subscription on PS4™ and PS3™ consoles or on Amazon Fire TV devices, go to [Settings] in the PS Vue app, select ‘Subscription’, and click ‘Unsubscribe’; on Android mobile devices or on the web, login at psvue.com/subscription and select 'Manage Subscription' (this may be inside a Settings menu), and scroll down to/click 'Cancel Subscription' (this may be under a 'Subscription Summary' header); or call 877-883-7669. If you cancel a multi-channel plan subscription, your add-on channel product subscription(s), if any, will also be canceled. There are no penalties for cancellation and you may cancel at any time, though refunds will not be given. Subscription charges will be deducted from your PlayStation wallet (or your default payment method, if your wallet has insufficient funds), or via an alternative payment method (e.g., Amazon Pay) if you sign up to pay via such method.