PlayStation™Now - Streaming Game Service on Consoles | FAQ
 
 

    

PlayStation Now FAQ

Overall Service

What do I need to play PS Now?
- We recommend a steady broadband Internet connection with at least 5 Mbps
- A Sony Entertainment Network Account (available for free at https://store.sonyentertainmentnetwork.com)
- A DUALSHOCK 3 or 4 wireless controller. See devices page at http://www.playstation.com/en-us/explore/psnow/devices.html for instructions on which model of the DUALSHOCK your PS Now enabled device supports

What kind of internet connection do I need?
We recommend a steady broadband Internet connection with at least 5 Mbps. Also, the lower ping that your connection has, the better streaming experience you will have. PS Now supports both Wi-Fi and wired (Ethernet) connections, and we recommend a wired connection for the best possible experience.

How do I troubleshoot my connection?
To maximize your connection we recommend:
- Hardwiring your device via an Ethernet cable
- Suspending other bandwidth intensive services: i.e. large downloads or streaming services
- Running the connection test found on your device to ensure you meet the bandwidth requirements

How does PlayStation®Plus fit in with PS Now?
PS Now is a separate service from PlayStation Plus

Does PS Now offer multiplayer?
Yes, local co-op and online multiplayer is playable on PS Now as long as the game you are playing supports it.

What games are available with PS Now?
Check playstationnow.com for the most up to date lists for rentals and subscription.

Are there any benefits for being a PlayStation Plus member?
At this time PlayStation Now and PlayStation Plus are separate services. 

Do users need to be a PS Plus subscriber to enjoy PS3 online multiplayer titles via PS Now on their PS4 systems?
No. Users do not have to be a PS Plus member to enjoy PS3 online multiplayer titles on any PS Now compatible device.

Can I save and resume my game?
Yes. Your game saves are stored in our cloud storage system allowing you to pick up your game save, on any enabled PlayStation Now device.

Can I download my game saved data from PlayStation™Now to my PS3 console?
Yes, if you are a PlayStation Plus member, you can transfer saved data from PS Now to your local PS3 system via PS+ Online Storage.

To transfer your game saved data from PS Now to PS+ Online Storage:

1.      Start a PS Now game stream from any PS Now compatible device.
2.      Once the game is streaming, short-press the PS button to access the PS Now XMB.
3.      Select [Game] > [Saved Data Utility].
4.      Select the data you want to upload.
5.      Select [Copy].
6.      Select [Online Storage] as the save destination.

To transfer your game data from PS+ Online Storage to your PS3 system:

1.      On your PS3, select [Game] > [Saved Data Utility].
2.      Select [Online Storage].
3.      Select the saved data you want to download.
4.      Select [Copy].

Can I upload my game saved data from my PS3 console to PlayStation™Now?
Yes, if you are a PlayStation Plus member, you can transfer saved data to PS Now from your local PS3 system via PS+ Online Storage.

To transfer your game data from your PS3 to PS+ Online Storage:

1.      On your PS3, select [Game] > [Saved Data Utility].
2.      Select the data you want to upload.
3.      Select [Copy].
4.      Select [Online Storage] as the save destination.

To transfer your game data from PS+ Online Storage to PlayStation™Now:

1.      Start a PS Now game stream from any PS Now compatible device.
2.      Once the game is streaming, short-press the PS button to access the PS Now XMB.
3.      Select [Game] > [Saved Data Utility].
4.      Select [Online Storage].
5.      Select the saved data you want to download.
6.      Select [Copy].

How do I connect a controller to my Sony TV?

[2014 Sony TV Models]

USB Connecting and Bluetooth Pairing Instructions

1.  Connect the DualShock 3 and the Sony TV's USB port using the USB cable.
2.  Press the PlayStation button on the DualShock 3.
3.  The controller is connected if one of the four player lights on the controller is lit as solid red.

*The controller will function properly wired via USB or wirelessly via Bluetooth if the model supports Bluetooth functionality.

(Note: the KDL-W630B and KDL-W600B models do not support Bluetooth functionality.)

[2015 Sony TV Models]

USB Connecting Instructions

1.  Connect the DualShock 4 and the Sony TV's USB port using the USB cable.
2.  Press the PlayStation button on the DualShock 4 to turn on the controller.
3.  If the controller’s lightbar is solidly lit up, then the controller is ready to use via USB.

*The controller must remain connected via USB to be used. It will not function wirelessly.

Bluetooth Pairing Instructions

1.  From the TV "Home Screen", select "Settings".
2.  Scroll to the "Network and Accessories" section and select "Bluetooth".
3.  Verify that Bluetooth is "ON".
4.  Select "Device list".
5.  Select "Add accessory".
6.  After entering the “Add accessory” menu, press and hold the Share and PlayStation button for up to 8 seconds on your DualShock 4 Controller. The controller should flash white from the lightbar.
7.  A device called "Wireless Controller" will appear on the list. Select it and the pairing process will begin.
8. A confirmation message will appear on the bottom of the screen that says "Controller Connected" when the pairing is successful.

* If device does not respond after pairing, try restarting both the television and controller.

How do I connect a controller to my Samsung TV?

Samsung TVs

USB Connecting Instructions

1.  Connect the DualShock 4 and the TV’s USB port using the USB cable.
2.  Press the PlayStation button on the DualShock 4 to turn on the controller.

* The controller must remain connected via USB to be used. It will not function wirelessly.

Bluetooth Pairing Instructions

1.  Press the menu button on the television’s remote.
2.  Select the System tab from the on-screen menu.
3.  Select Device Manager.
4.  Select Bluetooth Gamepad Settings.
5.  After entering the Bluetooth Gamepad Settings menu, press and hold the Share and PlayStation button for up to 8 seconds on your DualShock 4 Controller. The controller should flash white from the lightbar.
6.  Use the television remote to select Refresh within the Bluetooth Gamepad Settings.
7.  Select the DualShock 4 device from the refreshed Bluetooth devices list.
8.  Select Pair and Connect.
9.  If the device paired properly, it should now glow white instead of flashing.

* If device does not respond after pairing, try restarting both the television and controller

(Note: the H6350, H6300, and H5500 models do not support Bluetooth functionality)

Who can I contact with questions about PlayStation Now?
Please visit our Knowledge Center and Forums for additional support.

PlayStation Now Subscription

What is it?
The PS Now game streaming subscription gives members instant access to a catalog of over 100 PS3 games, with unlimited play of those titles. The catalog will evolve over time with new titles being introduced for members to enjoy. 

What device is the PS Now subscription available on?
On 1/13/15 the PlayStation Now game streaming subscription released first on the PS4 system, and is now available on PS4, PS3, PS Vita, PS TV, select Sony TVs, select Sony Blu-ray Players, and select Samsung Smart TVs in the US & Canada.

How do I get the subscription?
Download the PS Now subscription app for your PS4 system from either the PlayStation®Store on your PS4, or via the PlayStation web store [Get it here]. Once in the app, follow the onscreen instructions to receive your free 7 day trial. A credit card is required to redeem your 7 day free trial.

On PS4, PS Now is also available right on the Content Launcher. On both PS3 and PS4, you can easily find PS Now in the PlayStation Store. On other Sony and Samsung devices, it’s available as an App on the device.

What is the difference between PS Now rentals and subscription?
With the subscription you get unlimited access to a catalog of over 100 PS3 games to play as much as you like. Rentals give you the option to rent a specific game for a set period of time from a library of over 400 PS3 games. Some games will be available both in the subscription and for rental, but there will be additional games available in the rental library not found in the subscription.

[X game] is available to rent, but is not available on the PS Now subscription. Why is that?
PlayStation Now offers choice in how consumers want to experience game streaming, as well as how many and which gaming experiences they are interested in. PlayStation Now rentals and subscription offer complementary models to suit different gaming habits and budgets. PlayStation Now subscription service will offer subscribers with over 100 PS3 games to play and the rental library will continue to offer hundreds of PS3 games to stream.

Do I need to subscribe to rent games?
No. Individual games can be rented through PS Now without the need to be a subscriber. Subscription and individual rentals are two independent offerings giving users a choice based on their gaming needs. 

Are the same games in rentals and subscription?
Games in the subscription catalog can also be found in the rental catalog for individual rentals for those who may not wish to subscribe. There are hundreds of individual games for rent, so even if you are a subscriber, be sure to visit the rental section to find additional games you may be interested in renting.

How many games are available in subscription?
The PS Now subscription will have over 100 PS3 games at launch and games will be added to the catalog over time. See the full launch catalog here.

What are the different purchase plans available with subscription?
There are two plans available. A one month plan is $19.99, or for the best value, purchase a three month plan for $44.99 (about $15/month).

What comes with the subscription?
Unlimited gameplay of all games in the subscription catalog for as long as you are a paying subscriber.

How do I cancel my subscription?
On PS4, all you need to do is turn off auto-renew for PS Now on your PS4 system:

- First navigate to your  (Settings) and press the  button.
- Navigate to the  icon, and press the  button.
- Next go to the [Account Information] option and press the  button.
- Now choose the [Services List] option and press the  button.
- Highlight the selected service you would like to cancel and press the  button.
- Highlight the line item marked as "Subscription" and press the  button.
- The [Cancel Automatic Renewal] option is highlighted at the bottom of the screen. Press the  button on your controller to cancel the subscription.

If I cancel my subscription, do I keep my trophies?
Yes. Just like on your other PlayStation systems once you earn a trophy, they are tied to your SEN ID.

If I cancel my subscription, what happens to my save data?
PS Now includes cloud game saves which will keep your game save data stored in the cloud. You’ll be able to resume your game in future sessions.

Is there a free trial for PlayStation Now subscriptions?
Yes. Currently, subscribers can receive a FREE 7 day trial (credit card required). Subscribers will be asked to pick a plan and may cancel before the expiration of their trial to avoid billing.

Is there a limit to the number of games I can stream in a month with my PS Now subscription?
No. With the subscription you get all-you-can-play gaming within the subscription catalog.

How many devices can I have active on my PS Now subscription?
Any PS Now enabled device that is associated with the subscribing SEN ID will be able to access your subscription games.

How many games can I stream simultaneously as part of my PS Now subscription?
You can jump between as many games as you like, but can only stream one game at a time.

How often are new games added to my PS Now subscription?
Initially we will be adding games on a monthly basis. 

Are games ever removed from my PS Now subscription?
We have no current plans to remove titles. That said, the PS Now subscription will evolve and in some cases it may be necessary to remove titles from time to time. In the event that this happens, we will work with our publishing partners to give subscription members advanced warning when possible.

Will PSone, PlayStation®2, PSP® (PlayStation®Portable), or PS Vita games be added to PS Now subscription?
At this time we are focusing on bringing users great games from our huge PS3 catalog. We will continue to monitor feedback and interest in content from other platforms. 

Can I request a certain game be added to PlayStation Now subscription?
Please feel free to give your input inside the PlayStation Now Forums.