Updated 10 July 2017

PS4 Safe Mode

This article explains how to access Safe Mode on your PS4 if you are having trouble starting your system.

 
 

What is Safe Mode?

If you are having trouble starting your PS4 system, Safe Mode allows you to start the system with only the most basic functions. The Safe Mode menu options may help you correct issues and allow your PlayStation 4 to start normally.

Some Safe Mode options could result in loss of data. We do not recommend using Safe Mode unless you are experiencing issues with your PS4 and one of our support articles has directed you to perform a step in Safe Mode.

Safe Mode Video

Prefer video over text? This short video walks you through all of the options available in Safe Mode.

Starting the PS4 in Safe Mode

  1. Turn off the PlayStation 4 by pressing the power button on the front panel. The power indicator will blink for a few moments before turning off.
  2. Once the PlayStation 4 is off, press and hold the power button. Release it after you've heard two beeps: one when you first press, and another seven seconds later.
  3. Connect the DualShock 4 controller with the USB cable and press the PS button on the controller.

Safe Mode Options

The following options are available in Safe Mode:

  1. Restart System: Ends Safe Mode and restarts the PlayStation 4 normally.
  2. Change Resolution: Changes the screen resolution to 480p when the PlayStation 4 is restarted.
  3. Update System Software: Allows the PlayStation 4 to update the system software via Internet, USB Drive, or Disc.
  4. Restore Default Settings: Restores the PlayStation 4 to the default factory settings.
  5. Rebuild Database: Scans the drive and creates a new database of all content. This operation may take a long time depending on the type and number of data items.
  6. Initialize PS4

Important:
All data and settings will be lost by performing this step. Deletes all user data and restores the PS4 as if it just came out of the box. If you can, save your data before using this option. You can either save your data to USB  or back them up to PlayStation Plus storage.

This option is the same as [Initialize PS4] in the [Settings] menu. System software (firmware) is not deleted.

  1. Initialize PS4 (Reinstall System Software)

Important:
Deletes all information on the HDD, including the System Software. If you can, save your data before using this option. You can either save your data to USB or back them up to PlayStation Plus storage.

Click here to download the reinstallation version of PS4 system software and learn how to reinstall system software via USB.

  1. Set HDCP Mode (PlayStation 4 Pro ONLY): If your PS4 Pro is connected to a 4K TV that doesn't support HDCP 2.2 (please refer to your TV manual) it may not be able to display image when playing 4K games or 4K video streaming. In order to see image you need to choose this setting and select [2. HDCP 1.40 Only] on the next screen*.

*This may limit video resolution to 1080p. This reduction in resolution happens because a 4K image can only be displayed when HDCP 2.2 is supported by all connected devices including the TV, HDMI cables, as well as any A/V amplifier or home theater system that are connected.