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added funds and bought a game and cant find either

Created 24/08/2019
2 Replies

i added persona 5 in my cart, then added funds via a prepaid card, the transaction was succesful and i got the email but i cant find the game in my library, and the funds are not here aswell.

I tries to "restore the license" but nothing happened and stil cant find the game.

Please help.


  • Oran_Gina


    Oran_Gina Best answer 24 August, 2019 @ 19:04
    You've looked under "Purchased" in the Library and/or tried to download from the store? 
  • OrdosAlpha


    OrdosAlpha 24 August, 2019 @ 19:38
    You did purchase it for the correct platform, right? PS3 version is on sale right now, the PS4 version isn't.