Updated 25 Юли 2017

How to reset a forgotten master account password

This article is about changing a SEN account password if you have forgotten it.


If you know your password, please see How to change an account password instead and if you have a sub account please see How to change a sub account password.

IMPORTANT - To reset your password you need the following:

  • Your correct date of birth as used when you created your Sony Entertainment Network account or the answer to your security question.
  • A valid, accessible email address used for your Sign-in ID. If you have forgotten your email account password, reset it before attempting to reset your Sony Entertainment Network account password.
  • Access to an internet browser on PC, Mac or a mobile device.

If you do not have one or more of these requirements contact us from the email address you use as your sign in ID providing the following information:

  • Online ID
  • Sign-in ID
  • A copy of your ID. For example your passport or driver’s license

Once we have reset your password, we recommend setting a Question & Answer on your account. This means that you can reset your password using either your date of birth or the answer to your question. You can do this by signing in to your account on PC and going to 'Security' on the Account Details page.

You should also verify your email address if you haven’t done so yet.

If you are under 18

You are not allowed to have a master account. You need to ask your parent or guardian to contact us for help.

If you would like step by step instructions, select the device you will be using:

  • PS4
  • PS3
  • PS Vita
  • PS TV
  • PSP
  • Web browser/PS App