PlayStation Support

Controllers

What do you need help with?

Select a category from below:

Torna alle categorie
DualSense controller
Indietro

DualSense controller

Connect

The first time you use a DualSense® wireless controller, you'll need to pair it with your console.

  1. Make sure that your PS5® console is on.
  2. Connect the controller to your console using the included USB cable.
  3. If your controller is turned off, press the PS button. After the light bar blinks, the player indicator lights up.
  • When your controller has enough battery life, you can disconnect the USB cable and use your controller wirelessly.
  • Please note, your controller can pair with only one PS5 console at a time. When you want to use your controller on another console, you'll need to pair it with that console.  You can use up to 4 controllers at the same time. Quando premi il tasto PS, viene assegnato un colore a ogni giocatore.
Maggiori informazioni

I dispositivi che utilizzano i sistemi operativi elencati di seguito o versioni successive supportano le connessioni Bluetooth e USB del controller wireless DualSense®. Una volta connesso, puoi utilizzare il controller wireless per controllare giochi e applicazioni compatibili.

Windows 10 (64 bit)iPadOS 14.5
Windows 11tvOS 14.5
macOS Big Sur 11.3Android 12
iOS 14.5

A seconda del dispositivo, alcune funzioni del controller potrebbero non essere disponibili.

  • The adaptive triggers feature is available when supported by the game. It isn’t compatible with Android-based mobile devices.
  • The haptic feedback feature is available when supported by the game and may require a USB connection on PC. It isn’t compatible with Mac computers and mobile devices.
  • The built-in microphone and speaker are available on Windows PC when supported by the game. They aren’t compatible with Mac and mobile devices.
  • The headset jack feature requires a wired connection with PC and Mac. Non è compatibile con i dispositivi mobili.
Scopri di più

Per associare il controller wireless a un dispositivo supportato utilizzando il Bluetooth per la prima volta, attiva la modalità di associazione:

  1. Make sure the player indicator on the controller is off.
    If the player indicator is on, press and hold the PS button until it turns off. If a USB cable is connected to the controller, disconnect it.
  2. While pressing and holding the create button, press and hold the PS button until the light bar blinks.
  3. Enable Bluetooth on your device, and then select the controller from the list of Bluetooth devices.
    When pairing is complete, the light bar blinks, and then the player indicator lights up.

Your controller can be paired with only one device at a time. Each time you change devices, you must pair the controller with the new device.

Scopri di più

Update

DualSense wireless controller device software updates are added when you update your PS5 console system software. Pair your controller and follow the on-screen instructions to update.

To start an update manually:

  1. Vai a Impostazioni > Accessori > Controller (generale).
  2. Select DualSense Wireless Controller Device Software.
Aggiornare il controller wireless DualSense

Puoi utilizzare un PC per aggiornare il software del controller DualSense. Scarica PlayStation®Accessories per aggiornare il controller.

Scaricare PlayStation®Accessories

Risoluzione dei problemi

  1. Spegni la console PlayStation®5.
  2. Individua il tasto di ripristino sul retro del controller. Use a pin or similar tool (not included) to press the reset button.
  3. Questa operazione non riconfigurerà il controller né influenzerà le impostazioni di associazione.
  4. Collega il controller alla console PS5® utilizzando il cavo USB in dotazione con il controller e premi il tasto PS.
Ripristinare il controller wireless DualSense

The serial number can be found on the back of the wireless controller, below the QR code.

  • The serial number has 17 alphanumeric characters.
Find serial and model number

If you've followed the above instructions but believe your controller is not connecting properly, please visit the PlayStation Repairs diagnostic tool.

Riparazioni PlayStation
Torna alle categorie
DualSense Edge controller
Indietro

DualSense Edge controller

Part names

A) Directional buttons

B) Create button

C) Light bar

D) Touch pad

E) Player indicator

F) Options button

G) Action buttons

H) Right stick/R3 button

I) Fn button (function button)

J) Speaker

K) PS button

L) Headset jack

M) Microphone

N) Mute button

O) Left stick/L3 button

A) R2 stop slider

B) L2 stop slider

C) Left back button slot

D) Reset button

E) RELEASE latch

F) Right back button slot

A) Stick Module storage (extra Stick Module sold separately)

B) Lever back buttons *

C) Connector housing

D) Stick caps

* Half dome back buttons are secured beneath controller (not pictured).

Connect

La prima volta che usi un controller wireless DualSense Edge™, devi associarlo alla tua console.

  1. Accendi la console PlayStation®5.
  2. Collega il controller alla console tramite il cavo USB fornito in dotazione.
  3. Press the PS button.
    The controller powers on. After the light bar blinks, the player indicator lights up.

  • Quando la batteria del controller è sufficientemente carica, puoi scollegare il cavo USB e utilizzare il controller in modalità wireless.  

  • Nota: il controller può essere associato a una sola console PS5® alla volta. Se desideri utilizzare il controller con un'altra console, devi prima associarlo a quella console.  
  • You can use up to 4 controllers at the same time. When you press the PS button, a color is assigned to each player.

For more information, visit the guide below. 

Associa il tuo controller wireless DualSense Edge

I dispositivi che utilizzano i sistemi operativi elencati di seguito o versioni successive supportano le connessioni Bluetooth e USB del controller wireless DualSense Edge. Una volta connesso, puoi utilizzare il controller wireless con giochi e applicazioni compatibili.

Windows 10 (64 bit)iOS 16.4
Windows 11iPadOS 16.4
macOS Ventura 13.3tvOS 16.4

A seconda del dispositivo, alcune funzioni del controller potrebbero non essere disponibili.

  • La funzionalità grilletti adattivi è disponibile se supportata dal gioco. Non è compatibile con i dispositivi mobili basati su Android. 
  • La funzionalità feedback aptico è disponibile se supportata dal gioco e può richiedere una connessione USB sul PC. Non è compatibile con computer Mac e dispositivi mobili. 
  • Il microfono e l'altoparlante integrati sono disponibili su PC Windows se supportati dal gioco. Non sono compatibili con Mac e dispositivi mobili. 
  • La funzionalità ingresso cuffie richiede una connessione cablata con PC e Mac. Non è compatibile con i dispositivi mobili.
Maggiori informazioni

Per associare il controller wireless a un dispositivo supportato utilizzando il Bluetooth per la prima volta, attiva la modalità di associazione:

  1. Make sure the player indicator on the controller is off.
    Se la spia giocatore è accesa, tieni premuto il tasto PS fino a che non si spegne. Se il controller è collegato a un cavo USB, scollega il cavo. 
  2. Tieni premuti il tasto crea e il tasto PS finché la barra luminosa non inizia a lampeggiare. 
  3. Attiva il Bluetooth sul tuo dispositivo e seleziona il controller dall'elenco dei dispositivi Bluetooth visualizzati.
    Al termine dell'associazione, la barra luminosa lampeggia e la spia giocatore si accende.

Puoi associare il controller a un solo dispositivo alla volta. Ogni volta che cambierai dispositivo, dovrai associare il controller al nuovo dispositivo.

Maggiori informazioni

Personalizzazione

The DualSense Edge™ wireless controller comes with standard, high-dome, and low-dome caps. Choose a stick cap type that best fits your play style.

  1. Pull up on the stick cap that is attached to your controller.
    The cap lifts away.
  2. Align your chosen cap type with the stick and push down to secure.

For more information, visit the guide below. 

The half-dome back buttons are interchangeable.

  1. Insert the half-dome back buttons into the back button slots.

For more information, visit the guide below. 

Make using your DualSense Edge wireless controller easier for you by changing the button assignments.

  1. Go to Settings > Accessories.
  2. Select DualSense Edge Wireless Controller > Custom Profiles.
  3. Select Create Custom Profile, enter a name for your custom profile, then select OK.
  4. Select Customize Button Assignments.
  5. Select the button you want to change and then select the function you want to assign to it.
    If you select Disable, pressing the button won't have an input.
  6. Select Apply.

For more information, visit the guide below. 

Adjust the sensitivity and deadzone of the sticks on your DualSense Edge wireless controller.

  1. Go to Settings > Accessories.

  2. Select DualSense Edge Wireless Controller > Custom Profiles.

  3. Select Create Custom Profile, enter a name for your custom profile, then select OK.

  4. Select Stick Sensitivity/Deadzone.

  5. Use the directional keys to select the items you want to change.

For more information, visit the guide below. 

With PlayStation Accessories, you can do things like update the controller firmware and customize controller settings from your Windows PC.

Customize DualSense Edge wireless controller on PC

Profiles

You can save stick sensitivity, custom button assignments, vibration intensity, and more to custom profiles.

  1. Go to Settings > Accessories. 
  2. Select DualSense Edge Wireless Controller > Custom Profiles. 
  3. Select Create Custom Profile, enter a name for your custom profile, then select OK. 
  4. Select an item to customize. 

For more information, visit the guide below. 

Assign profile shortcuts so you can switch to them during gameplay and use them on other PS5 consoles.

Access shortcuts by holding down the Fn button and then pressing an action button (triangle button, circle button, cross button, or square button).

The profile assigned to the Fn button and the triangle button shortcut is the default profile and can’t be changed. You can assign profiles you’ve made to the other three shortcuts.

  1. Go to Settings > Accessories.

  2. Select DualSense Edge Wireless Controller > Custom Profiles.

  3. Go to the Unassigned Profiles tab and select Assign next to the profile you want to assign.

  4. Select a shortcut.
    If there's already a profile assigned to the shortcut, that profile's name appears. If you assign the profile, the previous profile is overwritten.

  5. Use the shortcut to change your profile.

For more information, visit the guide below.

With PlayStation Accessories, you can do things like update the controller firmware and customize controller settings from your Windows PC.

Learn more

Troubleshoot

If a stick module doesn’t work properly or stops working, you can replace it with a new stick module (sold separately). Left and right stick modules are interchangeable and can be attached to either side.

  1. Make sure the player indicator on the controller is off.
    If the player indicator is on, press and hold the PS button until it turns off.
  2. Disconnect the USB cable from the controller.
  3. Remove the front cover.
    Slide the RELEASE latch on the back of your controller to remove the cover.
  1. Raise the release lever.
  1. Remove the stick module and attach a new stick module.
    Make sure that the stick module is positioned correctly, and then slide the module along the grooves of the controller until you hear a click.
  1. Lower the release lever.
  1. Attach the front cover.
    Align the raised parts of the cover with the notches on the controller, and then carefully push the cover into place until you hear a click.

For more information, visit the guide below. 

If you’re having issues with your controller, often the first troubleshooting step is to reset your controller. Resetting won’t reconfigure your controller or affect pairing and profile settings.

D) Reset button
  1. Turn off your PS5 console.
  2. Locate the small reset button on the back of the controller.
  3. Use a pin or similar tool (not included) to press the reset button.
    This will not reconfigure the controller or affect pairing and profile settings.
  4. Connect the controller to your PlayStation®5 console using the USB cable that came with your controller, and press the PS button.

For more information, visit the guide below. 

If you’ve tried resetting your controller and are still having issues, please select an issue from the options below.

DualSense Edge wireless controller software updates are added when you update your PS5 console system software.

To check for DualSense Edge wireless controller software updates:

  1. Go to Settings > Accessories > DualSense Edge Wireless Controller.
  2. Select DualSense Edge Wireless Controller Device Software to update the wireless controller device software.

You can also update your DualSense Edge wireless controller device software using a PC. Visit the guide below for more information.

Update controller device software
Torna alle categorie
DUALSHOCK 4 controller
Indietro

DUALSHOCK 4 controller

Connect

  1. Make sure that your console is on.
  2. Connect DUALSHOCK®4 wireless controller to your console using the included USB cable.
  • If your controller is turned off, press the PS button. After the light bar blinks, the player indicator lights up.
  • When your controller has enough battery life, you can disconnect the USB cable and use your controller wirelessly. 
  • Please note, your controller can pair with only one console at a time. When you want to use your controller on another console, you'll need to pair it with that console.
  • You can use up to 4 controllers at the same time. When you press the PS button, a color is assigned to each player. 
  • If you’re having issues pairing your controller with your console, please visit PlayStation Repairs.
Pair DUALSHOCK 4 wireless controller

Pair with other devices

To pair your wireless controller with a supported device using Bluetooth for the first time, turn on pairing mode.

  1. Make sure the player indicator on the controller is off. If the player indicator is on, press and hold the PS button until it turns off. If a USB is connected to the controller, disconnect it. 
  2. While pressing and holding the SHARE button, press and hold the PS Button until the light bar flashes.
  3. Enable Bluetooth on your device, and then select the controller from the list of Bluetooth devices. When pairing is complete, the light bar blinks, and then the player indicator lights up.
Pair DUALSHOCK 4 wireless controller

You'll take the following steps each time you connect to your PS5 console or PS4 console from your PC or Mac.

  1. Turn on your console or put it into rest mode. 
  2. Connect your controller to your PC or Mac. 
  3. Launch PS Remote Play app on your PC or Mac, and then select Sign In to PSN.
    Sign in with the same account that you use for your console. 
  4. When you select Settings, you can configure video quality settings for Remote Play such as resolution and frame rate. 
  5. Select PS5 or PS4.
    The app searches for the PS5 console or PS4 console that you’ve signed in to using your account, and then connects to the console automatically. After the app connects, the screen of your console displays on your PC or Mac and you can start using Remote Play. If multiple consoles are found, select the console that you'd like to use. 

From the second time onwards, you'll be able to select the console that you connected to previously. 

If your console cannot connect to your computer automatically, you will be asked to manually register the console on your PC or Mac.

Scopri di più

Troubleshoot

  1. Turn off and unplug your PS4 console. 
  2. Locate the small reset button on the back of the controller near the L2 button.
  3. Use a small tool to push the button inside the tiny hole. Hold the button down for roughly 3-5 seconds.
  4. Plug in your console, connect your controller using a USB cable and press the PS button. If the light bar turns blue, the controller has paired.
Troubleshoot DUALSHOCK 4 wireless controller

If you've followed the above instructions but believe your controller is not connecting properly, please visit the PlayStation Repairs diagnostic tool.

Riparazioni PlayStation
Torna alle categorie
Access controller
Indietro

Access controller

Part names and functions

A. PS button

B. Analog stick 

C. Extension arm lock button

D. Profile indicator/profile button 

E. Controller indicator 

F. Player indicator 

G. Light bar 

H. Center button 

I. Button socket 

J. Button cap/button cap tag

A. Stick mount

B. Stick base

C. Release latch

E. Expansion ports

A. Reset button

B. 10-24 screw holes 

C. 1/4 - 20 screw hole

D. Non-slip backing

Connect

The first time you use your Access™ controller, you need to pair it with your PS5® console. Your console should also be set up and paired with a DualSense™ wireless controller.

  1. Make sure that your PS5 console is on.
  2. Connect your controller to your console using the included USB cable.
    Pairing is complete, and you can disconnect the USB cable if you’d like to use your controller wirelessly.
  3. Press the PS button on the stick base.
  4. Select a user.
    After the light bar blinks, the player indicator and the controller indicator light up.
  5. Follow the on-screen instructions to set up your controller. Use the base profile to navigate through the setup.
Pair and set up Access controller

If you want to use two new Access controllers for the first time, you need to pair both with your PS5 console. Your console should also be set up and paired with a DualSense™ wireless controller. 

  1. Make sure that your console is on. 
  2. Connect one of the controllers to your console with the included USB cable. Repeat with the second controller.
    Pairing is complete, and you can disconnect the USB cable if you’d like to use your controllers wirelessly.
  3. Press the PS button on the stick base of the first controller. 
  4. Select a user.
    After the light bar blinks, the player indicator and the controller indicator light up.
  5. Press the PS button on the stick base of the second controller.
  6. Select the same user as the first controller.
    After the light bar blinks, the player indicator lights up just like with the first controller, and two controller indicators light up.
  7. Follow the on-screen instructions to set up your controllers. Use the base profile to navigate through the setup. 
Pair and set up Access controller
Support video: Access controller setup

Personalize

Swap the button caps with the different types included to find which best suits your playstyle. You may want to turn off your Access controller while swapping caps to avoid accidentally pressing the buttons during gameplay.

Customize Access controller

You can mount your Access™ controller to a tripod or AMPS pattern base using the screw holes on the bottom of your controller. 

Scopri di più

Find out expansion port specifications and 3D printing information for your Access™ controller for PlayStation®5 consoles.

Scopri di più

Third-party buttons, switches, and other devices that are compatible with a 3.5mm port can be plugged into your controller’s expansion ports to add more mapping options. From the left, the ports are located in this order: E1, E2, USB port, E3, and E4.

Scopri di più

Profiles

Create and save up to 30 custom profiles for your Access controller.

  1. From the home screen, go to Settings > Accessories. 
  2. Select Access controller > Profile Library.
  3. Select Create Profile.
  4. Follow the on-screen instructions to configure the Controller Orientation and Button Assignments.
  5. Select one of the three slots, and then select Assign.
    If you select Assign without selecting a slot, your settings are saved on your PlayStation®5 console without being assigned to a slot in your controller.
Create a profile
  1. From the Profile Library, select a profile.
  2. Select Edit > Button Assignments. 
  3. Select the button you want to edit, and then select Assign Button.
  4. Select the function you want to assign to the button.
    You can also choose Not Assigned to set the button to null (no function).
  5. Follow the on-screen instructions to customize the button press.
  6. Repeat steps 3-5 until you edit all of the buttons you want. 
  7. When you’re done editing button assignments, select Done. 
  8. Save your edits by assigning the profile to a slot on your controller. 
Access profiles
Support video: Assigning Access controller profiles
Support video: Create custom Access controller profiles

Troubleshoot

If you’re having issues with your controller, try using the reset button. This reset method doesn’t affect pairing, profiles, or other controller settings.

  1. Turn off your PlayStation®5 console.
    Go to the control center and select Power > Turn Off PS5.
    You can also press and hold the power button until your console beeps.
  2. Turn over your controller and locate the reset button.
  3. Use a small pin or similar object (not included) to push in the reset button for at least one second.
  4. Connect the controller to your PS5® console using the included USB cable and then press the PS button.
Troubleshoot Access controller

You can find the serial number on the back of the controller, above the QR code.

Access controller serial

Make sure to update your PS5® console system software and your Access controller device software to the newest versions available. 

Update controller device software
Update system software

If you’ve tried resetting your controller and are still having issues get help with our troubleshooting tool.

Riparazioni PlayStation
Torna alle categorie
Manuals and warranty
Indietro

Manuals and warranty

Manuals and warranties

Find the manual for your console or device.

Manuals

Find warranty information for your consoles and devices.

Warranties

Online user guide

To view the User's Guide for your PlayStation®5 console, go to the home screen on your PS5 console and select

Settings > User's Guide, Health & Safety, and Other Information > User's Guide.

View the PlayStation®4 console user guide online.

Online user guide

View the PlayStation®3 console user guide online.

Online user guide