PS5: Troubleshooting power issues

PS5: Troubleshooting power issues 

Find out how to resolve issues if your PS5™ console loses power or won't turn on at all.

PS5 console power issues 

If your PS5 console is experiencing one of the following issues, please visit the Fix & Replace diagnostic tool to check if your hardware is eligible for an under-warranty repair.

  • PS5 console loses power shortly after I turn it on.
  • PS5 console won't turn on at all.
  • PS5 console crashes or freezes while playing.
  • PS5 console turns off while playing.

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