PS5: Troubleshooting power issues 

PS5 console power issues 

If your PS5 console is experiencing one of the following issues, please visit the Fix & Replace diagnostic tool to check if your hardware is eligible for an under-warranty repair.

• PS5 console loses power shortly after I turn it on.
• PS5 console won't turn on at all.
• PS5 console crashes or freezes while playing.
• PS5 console turns off while playing.