Learn where you can find the serial and model numbers on your DualSense® wireless controller and when you might need to use them.
It is recommended that you have these numbers to hand when contacting PlayStation Support.
The serial number can be found on the back of the wireless controller, below the QR code.
The serial number has 17 alphanumeric characters.
The model number can be found on the back of the wireless controller, above the QR code.
The model has 8 alphanumeric characters. For example, CFI-ZCT1W.
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