We're sorry, but we do not have any additional information on the error code you've received. Please visit our support forums at PlayStationSupportForum.com and search your error code for any available solutions. If your search returns no results, you may want to sign-in to the forums and ask for help from other PlayStation users.

Error Code: CE-35239-2

Description: Updating PS4 system software is required to use network features

Recommended Action:

Step 1:(Go to PS4)

Step 2:(Settings)

Step 3:(System Software Update) and follow the description to update the system.

Error Code: CE-35327-0

Description: Cannot connect to the server. Server is likely busy temporarily. PlayStation Network (""PSN"") is temporarily unavailable. Please try again later as the PlayStation Network may be experiencing high traffic.

Recommended Action:

Please attempt to login at a later time.

Error Code: CE-34452-8

Description: Downloaded data may be corrupted

Recommended Action:

Step 1: Delete the content from home screen, then restart the system. Next, re-download the content from the Library.

Step 2: Review your network settings. If you can connect to a different network, try that. You also may want to change to a static IP or change the DNS server.

Step 3: It's possible the network is busy, so if the error persists try again later. If you still get the error later, go to [Settings] > [Initialization] > [Initialize PS4] > [Quick] and try the PS4 initialization.

Error Code: CE-32875-5

Description: A system internal error occurred. Could not get data of time and date.

Recommended Action:

Step 1: Connect the PS4 system to the Internet.

Step 2: Go to [Settings] > [Date and Time Settings] > [Set Using Internet] and select [Set Now].

Step 3: If the error occurs again, please visit our Contact page to contact SCEA for additional technical support.

Error Code: CE-37533-1, CE-37536-2, CE-37536-3, CE-37536-4, CE-37536-5, CE-37536-6

Description: Face recognition error

Recommended Action:

An occurred during face recognition log-in. It is possible that the face data is corrupted.

Step 1: Log in to the system, and re-register the face data.

Step 2: If the error occurs again, face data of other users on the PS4 system may be corrupted. Log-in to other user and re-register the face data.

Error Code: CE-35657-6, CE-30002-5, CE-33177-1

Description: Cannot start the application. Application data may be corrupted.

Recommended Action:

Step 1: Go to [Notifications] > [Downloads] and delete the failure notification.

Step 2: Back up your data using USB device or PS+ online storage, and then go to Safe Mode to try [5.Rebuild Database]. You can find more information on Safe Mode here.

Step 3: If the error occurs again, go to [Settings] > [Initialization] > [7. Initialize PS4 (Reinstall System Software)] and try the PS4 initialization.). Note: This requires a USB device with the system update file. Information on updating via USB is located here.

Error Code: CE-32937-4

Description: Failed to downlaod data

Recommended Action:

Step 1: Select "Retry" on the error message. Cancel download, and retry from the beginning.

Step 2: Restart the PS4 and try your download again.

Step 3: If the error persists, the network connection may be temporary busy or unstable. Cancel the download and retry after a while.

Error Code: CE-32920-6

Description: Download cancelled because content does not need to be downloaded

Recommended Action:

Step 1: Select [OK] on the error message. Then go to [Settings] > [PSN] > [Restore Licenses] and try restoring the licenses.

Step 2: Next, go to the home screen to select the game icon. Check that the purchased item is available in the game. If you have purchased a subscription item (i.e. season pass), go to [Settings] > [PSN] > [Account Information] > [Services List] to see if the item has been activated.

Step 3: If you cannot find the item, restart the PS4 system and try Step 2 again.

Error Code: CE-33950-0

Description: Could not connect to the server to verify the license

Recommended Action:

There may be an issue with the server. Please try again later.

Error Code: CE-36244-9, CE-37732-2

Description: Downloaded data may have been corrupted during the download process.

Recommended Action:

Step 1: Delete the content from home screen, then restart the system. Next, re-download the content from the Library.

Step 2: If the error persists, go to [Settings] > [Initialization] > [Initialize PS4] and try the PS4 initialization.

Step 3: If the error occurs again there may be an issue with the PS4's hard drive (HDD). If you have previously changed the HDD, use the other HDD. If not, please visit our Contact page to contact SCEA for additional technical support.

Error Code: CE-32889-0, CE-32928-4

Description: Download has canceled because the downloading of this content has previously been started and experienced an error.

Recommended Action:

Step 2: If you fail downloading the content again, back up the data using USB device or PS+ online storage, and then go to Safe Mode to try [4.Rebuild Database]. You can find more information on Safe Mode here. After the Rebuild Database is finished, bring back the data and retry your download from the Library.

Step 3: If the error occurs again, go to [Settings] > [Initialization] > [Initialize PS4] and try the PS4 initialization.

Error Code: CE-32883-4

Description: Internal error

Recommended Action:

Turn off the PS4 and restart the system.

Error Code: CE-33179-3

Description: Application is not found.

Recommended Action:

Retry after the installation is completed.
Installation of Add-Ons fails until the installation of application installation is complete.

Error Code: CE-33991-5

Description: Connection error.

Recommended Action:

Retry Internet Connection test.

Error Code: CE-34788-0

Description: This update file cannot be used. Connect a USB storage device that contains an update file for re-installation for version 1.50 or later.

Recommended Action:

Delete the Update file from the USB storage device, and replace it with the update for re-installation found from this page.

Error Code: CE-34878-0, CE-36329-3

Description: An error has occurred with an application or system software.

Recommended Action:

Step 1: Close the application, install the latest system software and game update, and restart the system.

Step 2: If a PS Camera is connected to the system, remove it and reboot the system, then go to [Settings] > [User] > [Login Settings] and turn "Enable Face Recognition" OFF.

Step 3: If the error occurs again, back up your saved data, and then go to [Settings] > [Initialization] and choose [Initialize PS4].

Error Code: CE-33743-0, CE-33945-4

Description: Connection to server failed

Recommended Action:

The PS4 was unable to connect to the server. Please try again later. You can check the status of the PSN here.

Error Code: CE-30392-7, CE-30608-7

Description: Hardware Error

Recommended Action:

Your system likely needs to be serviced. Please visit our Contact page to set up service.

Error Code: CE-33992-6

Description: PSN sing-in failed at [Test Internet connection]

Recommended Action:

Make sure you are signed in to PSN before you start the connection test. It's also possible that the PSN may be be undergoing maintenance. This error may occur if you try the test during a PSN maintenance. Check the PSN status and try after the maintenance is over You can check the status of the PSN here.You can check the status of the PSN here.

Error Code: CE-30005-8

Description: Access to HDD or Blu-Ray failed

Recommended Action:

Step 1: Eject the disc from the PS4 system, and check that the disc is not dirty or damaged. Then retry.

Step 2: Back up the data using a USB device or PS+ online storage. Then, delete the application by pressing the Options button and choosing "Delete" from the content area. Reload the data from the USB or online storage.

Step 3: If the error occurs again, please visit our Contact page to contact SCEA for additional technical support.

Error Code: CE-32947-5

Description: Could not download the file

Recommended Action:

Step 1: Try the Internet connection test at [Settings] > [Network] > [Test Internet Connection]. Check that the internet status is valid.

Step 2: Delete the content (if it is shown in content area), and try re-downloading the content from Library.

Step 3: If the error occurs again, please visit our Contact page to contact SCEA for additional technical support.

Error Code: CE-32807-0

Description: License Error

Recommended Action:

Step 1: If you have previously activated the system as your Primary PS4, go to [Settings] > [PSN] > [Activate as Your Primary PS4], deactivate, and then reactivate.

Step 2: Go to [Settings] > [PSN] > [Restore Licenses],and choose the restore option.

Step 3: If the error occurs again, please try again later. You can also check the status of the PSN here.

Error Code: CE-34861-2

Description: Connection to server failed

Recommended Action:

Step 1: If you have been able to connect to the Internet previously, PSN or the game's server may be temporarily unavailable. Please check the status of the game's server via its website. You can check the status of the PSN here.

Step 2: If you have this error every time you try to connect to the Internet, check the SSL in your Internet environment and verify that SSL is available.

Error Code: CE-33983-6, CE-33984-7, CE-33985-8, CE-33986-9, CE-33987-0, CE-33988-1, CE-33989-2, CE-33990-4

Description: Internet Connection test error

Recommended Action:

Retry the Internet connection test. It's also possible that the PSN may be be undergoing maintenance. You can check the status of the PSN here.

Error Code: CE-34224-5

Description: System internal error

Recommended Action:

Step 1: Back up your saved data using a USB device or PS+ online storage. Go to [Settings] > [Initialization] > [Initialize PS4] and try the PS4 initialization.

Step 2: Restore your saved data.

Step 3: If the error occurs again there may be an issue with the PS4's hard drive (HDD). If you have previously changed the HDD, use the other HDD. If not, please visit our Contact page to contact SCEA for additional technical support.

Error Code: CE-35463-1

Description: The disc cannot be played

Recommended Action:

Step 1: Copied media, CD's, and 3D Blu-Ray movies cannot be played. Please verify that the type of disc you're trying to play is support by the PS4.

Step 2: Make sure the disc you're trying to play isn't dirty, scratched, or otherwise damaged.

Error Code: CE-30784-2

Description: PS4 failed to detect USB device

Recommended Action:

Step 1: Verify that the USB device supports USB 2.0 or 3.0.

Step 2: Ensure the device is properly inserted in the PS4, and then wait one minute before trying to access the device again.

Step 3: Make sure there are not multiple partitions on the device.

Step 4: Initialize the device on a PC if possible.

Error Code: CE-30012-6

Description: Internal Error

Recommended Action:

Step 1: Update the PS4 system with the latest system software.

Step 2: Clean disc to ensure the disc you're trying to play isn't dirty, scratched, or otherwise damaged.

Step 3: Restart the PS4 system.

Error Code: CE-35230-3

Description: Network Error. Response speed from DNS server is likely delayed.

Recommended Action:

Go to [Settings] > [Network] > [Set Up Internet Connection] > [Custom] and change the DNS settings.

Error Code: CE-34544-0

Description: Application can not be started. The database may be partially corrupted.

Recommended Action:

Step 1: Make sure the latest system software is installed to your system by selecting [Settings] > [System Software Update].

Step 2: Make sure the latest application file for the application is installed. On the home screen, press OPTIONS button on your controller while highlighting the application on home screen, and select [Check for Update].

Step 3: If the issue persists, boot the system in Safe Mode (please put a link to safe mode detail page) and select [5. Rebuild Database].

Step 4: If the issue persists after trying step 3, re-install the application by following steps below:

  1. Back-up your save data using USB device or PS+ Online Storage
  2. Delete the application by pressing OPTIONS button while highlighting the application on home screen and select [Delete]
  3. Install your game disc if you have, or re-download the application from Library

Error Code: CE-35340-5

Description: Could not connect to the broadcasting service on Live from PlayStation.

Recommended Action:

The service is experiencing an issue, please try again later.

Error Code: CE-35406-8

Description: Failed to pair PS4 and PSVita for Remote Play because the PSN accounts linked to both systems are not the same.

Recommended Action:

To use Remote Play feature, the same PSN account must be linked to both your PSVita and PS4.

To switch the PSN account on PS4, select [Power] > [Switch Users] on the home screen.

On PS Vita, only one PSN account can be linked at the same time. To link another account with your PS Vita system, the system has to be initialized.

Error Code: E-8200002E

Description: The credit card information is not valid

Recommended Action:

Remove credit card from account, and then re-enter the credit card information.
Refer to Add / Remove Billing Information.

Error Code: E-82000102

Description: You cannot add funds to a sub account

Recommended Action:

Sub accounts do not have wallets. Try adding funds to your Master account.

Error Code: E-8200012F

Description: Invalid voucher code

Recommended Action:

Double check and re-enter the code exactly as written.

Error Code: E-8F000001

Description: Purchased Failed

Recommended Action:

Purchase the game directly from the PS Store, not from inside the game demo.

Error Code: E-82F001F8, E-800085D1, E-82E101F6

Description: Connection to server failed

Recommended Action:

The PS4 was unable to connect to the server. Please try again later. You can check the status of the PSN here.

Error Code: E-82000163, E-82000050

Description: The home address registered on your PSN account does not match the address for your credit card, or an unexpected error occurred during server communication.

Recommended Action:

Step 1: Ensure that the address information on your SEN account is exactly the same as those on the statement provided by your card issuer.The region/country where your credit card or PSN voucher are published needs to be same as your PSN account region/country

Step 2: It is not currently possible to change your address via the PS4's PSN settings, so you'll need to use the web browser (PS4, PC, or mobile device) to change it via SonyEntertainmentNetwork.com. If this does not solve your issue, please read our article on correcting billing errors.

Step 3: If the error persists, the service may be temporarily unavailable. Please try again later. You can check the status of the PSN here.

Error Code: E-82000171

Description: Credit card on file is invalid

Recommended Action:

Step 1:Verify that your credit card number and expiration date are valid and up to date.

Step 2:Make sure the address on your credit card and the address information on your PSN account are the same.

Step 3:If this does not solve your issue, please read our article on correcting billing errors.

Error Code: E-82000138

Description: Failed to add funds to wallet using a voucher or PSN card

Recommended Action:

Verify that redeeming the code will not put your wallet over the $150 limit. If it does, redeem the code at a later date when your balance is lower. If you aren't at the limit and still get this error, please try again later. You can also view our article on code redemption issues here.

Error Code: E-82F001F7

Description: PSN is undergoing maintenance

Recommended Action:

PSN is undergoing maintenance. Please try again later. You can check the status of the PSN here.

Error Code: E-82000113

Description: Voucher error

Recommended Action:

The server was unable to verify the voucher. Please try again later.

Error Code: E-82000134

Description: Product voucher region does not match the account's region

Recommended Action:

This product or content is not available in your account's country/region.

Error Code: E-FFFFFFFF

Description: System internal error

Recommended Action:

Update your system software to the latest version.

If the error occurs again, please visit our Contact page to contact SCEA for additional technical support.

Error Code: E-80411302

Description: Internal error

Recommended Action:

Step 1: Close the application and restart the system. If this happens while in the PS Store, close the store and retry.

Step 2: If the error occurs again, back up your saved data, and then go to [Settings] > [Initialization] and choose [Initialize PS4].

Error Code: E-82000156

Description: Rate limit exceeded

Recommended Action:

For security reasons there are limits on how many times and how fast you can enter credit card and voucher code information. Try again later.

Error Code: E-82E0001C

Description: Access Denied

Recommended Action:

The user has been banned or suspended. Please refer to this support article for more information on bans and suspensions.

Error Code: E-80F00800

Description: Downloaded data may be corrupted

Recommended Action:

Step 1: Delete the content from home screen, then restart the system. Next, re-download the content from the Library.

Step 2: If the error persists, go to [Settings] > [Initialization] > [Initialize PS4] and try the PS4 initialization.

Step 3: If the error occurs again there may be an issue with the PS4's hard drive (HDD). If you have previously changed the HDD, use the other HDD. If not, please visit our Contact page to contact SCEA for additional technical support.

Error Code: NP-31952-0

Description: Network connection has timed out. Your network connection is likely unstable or not strong enough.

Recommended Action:

You can try the following to improve your Internet connection:

  • Try using an Ethernet cable to directly connect your PS4 to your modem or router.
  • If you are using a Wi-Fi connection, place the PS4 and the router closer together, and make sure there are no obstructions between them.
  • Other devices on your network might be using a large amount of bandwidth. Wait until they are finished and try again.
  • Check the connection status of the PS4 in [Settings] > [Network] > [Test Internet Connection].

For more information on improving your Internet connection, please read this article .

Error Code: NP-37668-0

Description: You cannot join Share Play because the network connection speed is poor, or the network connection is unstable.

Recommended Action:

To get the best experience from Share Play, both you and your friend need a high-speed Internet connection. The conditions surrounding the home network of each player may also impact Internet connectivity. As a guide, a minimum connection speed of at least a 2Mbps is recommended. To check your upload speed, please check with your network service provider.

You can try the following to improve your Internet connection:

  • Try using an Ethernet cable to directly connect your PS4 to your modem or router.
  • If you are using a Wi-Fi connection, place the PS4 and the router closer together, and make sure there are no obstructions between them.
  • Other devices on your network might be using a large amount of bandwidth. Wait until they are finished and try again.
  • Check the connection status of the PS4 in [Settings] > [Network] > [Test Internet Connection].

For more information on improving your Internet connection, please read this article .

Error Code: NP-37667-9

Description: The Share Play connection was lost because the network connection became unstable.

Recommended Action:

To get the best experience from Share Play, both you and your friend need a high-speed Internet connection. The conditions surrounding the home network of each player may also impact Internet connectivity. As a guide, a minimum connection speed of at least a 2Mbps is recommended. To check your upload speed, please check with your network service provider.

You can try the following to improve your Internet connection:

  • Try using an Ethernet cable to directly connect your PS4 to your modem or router.
  • If you are using a Wi-Fi connection, place the PS4 and the router closer together, and make sure there are no obstructions between them.
  • Other devices on your network might be using a large amount of bandwidth. Wait until they are finished and try again.
  • Check the connection status of the PS4 in [Settings] > [Network] > [Test Internet Connection].

For more information on improving your Internet connection, please read this article .

Error Code: NP-32091-5, NP-34937-6

Description: Trophy data is corrupted.

Recommended Action:

Step 1: Back up the save data using USB device or PS+ online storage. Then, go to [Settings] > [Users] and delete the user.

Step 2: Re-create the user and sign in. Transfer the saved data back to PS4 and retry the Trophy sync.

Step 3: If the error still occurs, go to [Settings] > [Initialization] > [Initialize PS4] > [Quick] and try the PS4 initialization.

Error Code: NP-35000-8

Description: PSN is undergoing maintenance

Recommended Action:

PSN is undergoing maintenance. Please try again later. You can check the status of the PSN here.

Error Code: NP-31952-0

Description: Could not connect to the network

Recommended Action:

Retry the Internet connection test and make sure all of your network settings are correct. It's also possible that the PSN may be be undergoing maintenance. You can check the status of the PSN here.

Error Code: NP-34846-5, NP-32157-8

Description: Trophy error

Recommended Action:

Step 1: Try to manually sync your trophies at [Trophies] > Options > [Sync Trophies with PSN].

Step 2: Close the application and restart the system.

Step 3: If the error occurs again, back up your saved data. Delete the user at [Settings] > [Initialization] > [Delete User]. Create a new user and restore the data.

Step 4: If you've tried the previous three steps, the error still occurs, back up your saved data. Then go to [Settings] > [Initialization] and choose [Initialize PS4].

Error Code: NP-34926-4

Description: Failed to upload save data to the Online storage

Recommended Action:

Step 1:Go to [Notifications] and select the error message.

Step 2:Select “Yes” on the message to overwrite saved data.

Step 3: Upload the save data to Online Storage manually.

Step 4: Or manually upload the save data by going to [Settings] > [Application Saved Data Management] > [Saved Data in Online Storage].

Error Code: NP-31730-4

Description: Sign in to PSN to use network features

Recommended Action:

This account is signed out from PSN. To use this feature, sign in to PSN.

Error Code: NW-31247-7

Description: Network connection has timed out. Your network connection is likely unstable or not strong enough.

Recommended Action:

You can try the following to improve your Internet connection:

  • Try using an Ethernet cable to directly connect your PS4 to your modem or router.
  • If you are using a Wi-Fi connection, place the PS4 and the router closer together, and make sure there are no obstructions between them.
  • Other devices on your network might be using a large amount of bandwidth. Wait until they are finished and try again.
  • Check the connection status of the PS4 in [Settings] > [Network] > [Test Internet Connection].

For more information on improving your Internet connection, please read this article .

Error Code: NW-31484-0

Description: DNS server not specified.

Recommended Action:

Restart the PS4 system.

Error Code: NW-31367-0

Description: Could not open wireless device.

Recommended Action:

Restart the PS4 system.

Error Code: NW-31453-6

Description: Delayed server response.

Recommended Action:

Try Internet connection test at [Settings] > [Network] > [Test Internet Connection]. Check that the internet status is valid.

Error Code: NW-31172-4

Description: Connection to server failed.

Recommended Action:

Try Internet connection test at [Settings] > [Network] > [Test Internet Connection]. If you are able to connect, but still get the error, the server is likely busy. Please try again later.

Error Code: NW-31201-7, NW-31194-8

Description: Could not connect to the network

Recommended Action:

Step 1: PSN or the game's server may be temporarily unavailable. Please check the status of the game's server via its website. You can check the status of the PSN here.

Step 2: If the servers are active, run the Internet connection test at [Settings] > [Network] > [Test Internet Connection] and make sure you can connect to the network.

Step 3:Update your router to the latest firmware. Turn off other devices that are connected to your network to reduce stress. If this does not work, try again later as the server may be experiencing high volume.

Error Code: NW-31456-9, NW-31448-0

Description: Connection error

Recommended Action:

PSN or the game's server may be temporarily unavailable. Please check the status of the game's server via its website. You can check the status of the PSN here. This is likely a temporary issue, so please try again later.

Error Code: NW-31485-1

Description: Timed out

Recommended Action:

Restart the PS4 system.

Error Code: NW-31162-3

Description: Undefined error

Recommended Action:

Restart the PS4 system.

Error Code: NW-31200-6

Description: Failed to update the system software due to connection error

Recommended Action:

Step 1: If you have access to a PC, follow these instructions to update your system software using a USB device.

Step 2: If you don't have access to a PC, try Internet connection test at [Settings] > [Network] > [Test Internet Connection] and make sure you can connect to the network.

Step 3:If you are able to connect, retry updating at [Settings] > [System Software Update].

Step 4: If you're unable to connect, the network may be experiencing issues. You can check the status of the PSN here. Turn off other devices that are connected to your network to reduce stress and try the update again.

Error Code: SU-35931-1

Description: Downloaded data may be corrupted

Recommended Action:

Step 1: Delete the content from home screen, then restart the system. Next, re-download the content from the Library.

Step 2: Review your network settings. If you can connect to a different network, try that. You also may want to change to a static IP or change the DNS server.

Step 3: It's possible the network is busy, so if the error persists try again later. If you still get the error later, go to [Settings] > [Initialization] > [Initialize PS4] > [Quick] and try the PS4 initialization.

Error Code: SU-30696-4, SU-30645-8

Description: Failed to update the system software. The update file may be corrupted.

Recommended Action:

If you are updating the system via Internet, go to [Settings] > [System Software Update] and retry update.
If you are updating via USB storage device, delete the update file on USB and redownload the update file from this page. Then retry updating at [Settings] > [System Software Update]

Error Code: SU-34328-0

Description: An internal error occurred

Recommended Action:

Please try again later.

Error Code: SU-30733-6

Description: The latest version of the system software is already installed

Recommended Action:

No Action Required.

Error Code: SU-30683-0

Description: Update via USB storage failed

Recommended Action:

Step 1: Go to Safe Mode, choose option [7. Initialize PS4], and follow the onscreen instructions. You can find more information on Safe Mode here.

Step 2: If the error occurs again, please visit our Contact page for additional technical support.

Error Code: SU-34322-4

Description: Failed to update the system software. Update has timed out

Recommended Action:

Updating Via Internet: Go to [Notifications] > [Downloads] and highlight the notification about the system software update. Push the [Options] button and delete the content. Then retry the update by going to [Settings] > [System Software Update]

Updating Via USB: Retry the update by going to [Settings] > [System Software Update].

Error Code: SU-30634-6, SU-30631-3

Description: USB error occured while updating the system software.

Recommended Action:

Step 1: Delete the Update file from the USB storage device

Step 2: Clear your browser cache and redownload the PUP file here. Then retry the system update.

Step 3: If the error persists, try another USB device.

Step 4: If the error occurs again there may be an issue with the PS4's hard drive (HDD). If you have previously changed the HDD, use the other HDD. If not, please visit our Contact page to contact SCEA for additional technical support.

Error Code: WS-37505-0, WS-37431-8

Description: Connection to server failed

Recommended Action:

Step 1: PSN or the game's server may be temporarily unavailable. Please check the status of the game's server via its website. You can check the status of the PSN here.

Step 2: If the servers are active, run the Internet connection test at [Settings] > [Network] > [Test Internet Connection] and make sure you can connect to the network.

Step 3:Update your router to the latest firmware. Turn off other devices that are connected to your network to reduce stress. If this does not work, try again later as the server may be experiencing high volume.

Error Code: WS-37504-9

Description: PSN is undergoing maintenance

Recommended Action:

PSN is undergoing maintenance. Please try again later. You can check the status of the PSN here.

Error Code: WV-33907-2

Description: Operation timeout. The specified time-out period was reached according to the conditions.

Recommended Action:

Connection timed out / connection error while receiving data. Network may not be stable now. Please retry after a while.

Error Code: WV-33898-1

Description: Connection timed out / Can't open web page

Recommended Action:

Check to make sure the URL you typed is correct. If it is correct and you are unable to connect, please try again later.

Error Code: WS-37505-0, WS-37431-8

Description: Connection to server failed

Recommended Action:

Step 1: PSN or the game's server may be temporarily unavailable. Please check the status of the game's server via its website. You can check the status of the PSN here.

Step 2: If the servers are active, run the Internet connection test at [Settings] > [Network] > [Test Internet Connection] and make sure you can connect to the network.

Step 3: Update your router to the latest firmware. Turn off other devices that are connected to your network to reduce stress. If this does not work, try again later as the server may be experiencing high volume.

Error Code: WS-37504-9

Description: PSN is undergoing maintenance

Recommended Action:

PSN is undergoing maintenance. Please try again later. You can check the status of the PSN here.

Error Code: WV-33907-2

Description: Operation timeout. The specified time-out period was reached according to the conditions.

Recommended Action:

Connection timed out / connection error while receiving data. Network may not be stable now. Please retry after a while.

Error Code: WV-33898-1

Description: Connection timed out / Can't open web page

Recommended Action:

Check to make sure the URL you typed is correct. If it is correct and you are unable to connect, please try again later.