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PS4 pro keeps dropping display randomly

Created 19/05/2019
3 Replies
I seem to be having an issue with my PS4 pro. During games, particuraly Fifa, the display keeps dropping out for a couple of seconds. Everytime you see a text box appear in top right corner with HDR. I am not sure why it is happening but wondered if this had happened to others or people had fixes?

Answers

  • Oran_Gina

    19/05/2019

    Oran_Gina 19 May, 2019 @ 21:53

    Have you tried turning HDR off in the console sound and screen settings?

    If you're playing on a 4k TV then normally the output would be RGB (if your TV supports it) if the screen setting is left at the default of "auto" .

    If you have HDR selected though it will switch to YUV 420 or 422 when HDR content is played. HDMI 2.0 can't display RGB with HDR due to bandwidth limitations so it switches to YUV instead. 

    In those circumstances you will see a blank screen for a couple of seconds as the output switches. 

    Try turning HDR off. 

     

     

     

     

  • Oran_Gina

    20/05/2019

    Oran_Gina 20 May, 2019 @ 11:31

     Or if you really want to use HDR you could set the PS4 screen settings to output YUV rather than "auto" 

     

  • SeeNoWeevil

    26/05/2019

    SeeNoWeevil 26 May, 2019 @ 11:22

    This is a common problem with the Pro having issues with certain components. Sony refuse to acknowledge it and you won't hear anything from them on this forum.

     

    https://www.playstation.com/en-gb/get-help/forums/playstation-systems.topic.html/ps4_pro_random_black-PzcM/