PlayStation Help PlayStation Help & Support


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How get the best experience

General hints and tips

Make sure you configure PlayStation VR (PS VR) every time you play. This is because changes in player position or room lighting need to be taken into account.

Some users may experience dizziness or motion sickness. We recommend:

  • Take a 15 minute break for every hour of play or after watching a movie in Cinematic Mode.
  • Sit down while you play.
  • If you start to feel unwell or dizzy, stop playing right away and take a break.
  • Make sure your headphones or earbuds are on or in the correct ears.
  • Keep your controllers handy so you know where they are after you put the VR headset on.

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Need to contact us?

Call us on 1-300 365-911

We're here to help you. Opening Hours: Mon-Fri 08:00 -20:00
Saturday: 10:00 - 18:30
Special Opening Hours: Sun 02/08: 11:00-15:00

Depending on your query, we will need to ask for either your PSN account details or console serial number. Please have these handy when you call.