Crisis support

PlayStation is partnering with Crisis Text Line to provide free, 24/7, high-quality text-based mental health support for our players, their friends, or anyone close to them.

If you or someone close to you is struggling with their mental health or is having thoughts of self-harm, please know you are not alone and that a volunteer Crisis Counselor is available to you.

The service is available in English and Spanish language for anyone who lives in the U.S. 

What is Crisis Text Line?

Crisis Text Line provides free, 24/7, high-quality text-based mental health support and crisis intervention through a community of trained volunteer Crisis Counselors empowered to support people in moments of need. The service aims to help you move from a hot moment to a cool calm.

You can learn more about Crisis Text Line by visiting www.crisistextline.org.

How do I contact Crisis Text Line?

Text CIRCLE to 741741 to be connected with a volunteer Crisis Counselor which usually takes less than five minutes. They will then introduce themselves, reflect on what you've said and invite you to share at your own pace. A conversation usually lasts anywhere from 15 to 45 minutes. 

You can also pass on access information and the keyword CIRCLE to other players, friends or anyone close to you who you think might be struggling and benefit from the free service.

Is my conversation and information kept private?

Yes. Your conversation stays between you and your volunteer Crisis Counselor unless sharing it with emergency services is absolutely necessary for your safety or the safety of others. You can also choose to have your messages deleted by texting DELETE at any point during or after your conversation.

Crisis Text Line will also not share your personal information or any content of your conversation with Sony Interactive Entertainment.

Learn more about Crisis Text Line’s terms of service and privacy policy guidelines by visiting www.crisistextline.org/privacy/.

What other resources are available?

If you are in the United States and prefer to speak over the phone with a live support agent, you can contact the National Suicide Prevention Lifeline at 1-800-273-8255.

If you are based outside of the U.S. or wish to access other services, you can also visit Find A Helpline to access a global list of helplines which can provide free, confidential support via phone, text, or web chat. Many of these helplines are available 24/7.