DUALSHOCK®4 wireless controller troubleshooting

DUALSHOCK®4 wireless controller troubleshooting

Find out how to pair and charge a DUALSHOCK 4 wireless controller with a PlayStation®4, and how to change your DUALSHOCK 4 wireless controller settings.

PS4: pair DUALSHOCK 4 wireless controller

  1. Turn on your PS4, connect the controller using a micro USB cable, and then press the PS button on the controller. 

  2. Once the controller light turns on, you can remove the cable and use the controller wirelessly.

You can use up to 4 controllers at the same time. When you press the PS button, a color is assigned to the user.

Computer and mobile: pair DUALSHOCK 4 wireless controller

You can use your DUALSHOCK 4 wireless controller away from your PS4. Find out more about compatible devices, applications, and feature support:

Reset the DUALSHOCK 4 wireless controller

  1. Turn off and unplug your PS4. 

  2. Locate the small reset button on the back of the controller near the L2 shoulder button.

  3. Use a small tool to push the button inside the tiny hole. Hold the button down for roughly 3-5 seconds.

  4. Connect the controller to the PS4 using a USB cable and press the PS button.

  5. If the light bar turns blue, the controller has paired.

If the controller is unresponsive or is able to connect to a different USB port or another system, please visit the Fix & Replace diagnostic tool to check if your hardware is eligible for an under-warranty repair.

DUALSHOCK 4 wireless controller vibration settings

If your DUALSHOCK 4 wireless controller is not vibrating as expected, the controller's vibration function may be turned off. To turn it back on:

  1. Go to Settings > Devices > Controllers > Enable Vibration.

  2. If the controller still experiences issues, try resetting the controller.

DUALSHOCK 4 wireless controller audio settings

If you have headphones plugged into the 3.5mm headphone jack on the DUALSHOCK 4 wireless controller and you hear no audio, or the audio from the headphones is very faint, make sure the headphone plug is pushed all the way in. Unplug and then firmly reinsert the headphones.

To route all audio output to headphones:

  1. Go to Settings > Devices > Audio Devices.

  2. Select Output to Headphones > All Audio.

  3. Highlight the Volume Control (Headphones) option and press Right on the D-pad to make sure the controller's volume is turned up.

If Output to Headphones is greyed out, that means the headphones are not detected by the controller.

Need help? 

Contact our support specialists