Ready for a change? Get a new online name.

CHANGE YOUR ONLINE ID

 

Change the online ID associated with your account on PlayStation Network

  • Change your current online ID to a new ID from your PlayStation®4 system or web browser.
  • Change your online ID as many times as you want. The change is free the first time. After that, the cost is $9.99 USD/CAD per change ($4.99 USD/CAD with PlayStation Plus subscription).
  • Display your old online ID next to your new one on your profile on PS4 system and on web for 30 days, visible only to your Friends.
  • A list of PS4 games tested for the online ID change feature and some of the most common issues identified from that testing can be found at www.playstation.com/onlineid/games. However, we do not guarantee that all issues were found. Games which have no known issues identified on the list may still experience issues if you change your online ID. In addition, games not on the list have not been tested and may experience issues if you change your online ID. For examples of issues you may experience, see below.
  • All PS4 games originally published on or after April 1, 2018 have been developed to support the online ID change feature but, they have not been specifically tested with the online ID change feature and we do not guarantee that they are fully compatible with the feature. As such, games published on or after April 1, 2018 are not included in the Games List, unless a game has been reported and an issue confirmed, in which case we will add the game to the Games List.
  • PS3 and PS Vita games and apps do not support the change online ID feature.
  • You can revert back to any of your previous IDs for free by contacting customer support. Reverting to a previous online ID should resolve most issues caused by the ID change. However, changing back to your previous online ID may not fix all issues (for example, you may not recover all, or any, loss of content, progress, and functionality.)
  • Child accounts cannot change their online ID.
Change Online ID - Screenshot 1
Change Online ID - Screenshot 2

HOW TO

On PS4 system

  • From the settings menu, navigate to the following: [Settings]> [Account Management]> [Account Information]> [Profile]> [online ID].
  • Pick a new online ID of your choice1, or choose from one of the suggestions.
  • Choose between (a) only displaying your new online ID on your profile or (b) displaying your old online ID next to your new one for 30 days.
  • If you have changed your online ID before, you will be prompted to complete a purchase transaction to pay for the online ID change.
  • Once the process is complete, you will be signed out of your account and need to sign back in.

Via Web Browser

  • Sign in to PlayStation Network Account Management on Web and navigate to the PSN Profile page in the menu.
  • Change online ID can be accessed from the account profile page. An edit button is added next to online ID.
  • Pick a new online ID of your choice1, or choose from one of the suggestions.
  • Choose between (a) displaying only your new online ID on your profile or (b) displaying your old online ID next to your new one for 30 days.
  • If you have changed your online ID before, you will be prompted to complete a purchase transaction to pay for the online ID change.

For more information about how to use the feature, risks, limitations, how to handle issues, please contact customer support

If you change your online ID, you may experience one or more of the following known issues:

  • You may lose access to content (including paid-for content) that you've acquired for those games, including content like add-ons and virtual currency

  • You may lose your progress within those games, including game saved data, leaderboard data, and progress toward trophies

  • Parts of your games and applications may not function properly, both online and offline

  • Your previous online ID(s) may remain visible to you and other players in some places

  • You may have permanent game issues as a result of the online ID change that cannot be fixed with a revert back to your old online ID.

It is recommended that all prospective feature users review the list of games above before taking action to change their online ID. If you change your online ID and experience errors while playing a game, you can revert to any previous online ID to attempt to resolve the issue. While reverting to a previous online ID should resolve most issues, it may not fix all issues (for example, you may not recover all, or any, loss of content, progress, and functionality). If you want to change back, do so as soon as possible, because changing back to your previous online ID may affect content, game progress, and functionality associated with your new online ID.

1 online ID must comply with the Commmunity Code of Conduct in the PlayStation Network Terms of Service and User Agreement.