PS4 Error codes

PlayStation®4 Error codes

PlayStation Support

Search for your error code or browse the most common PS4™ error codes below.

CE-34878-0 An error has occurred with the application. 

CE-33984-7 The connection test timed out while trying to obtain your IP address. 

CE-35451-8 An error has occurred when connecting to the server. 

CE-35239-2 A PlayStation®4 console system software update is required to use network features. 

NW-31250-1 Internal server error. An error has occurred when connecting to the server. 

NP-31730-4 An error occurred while connecting to PlayStation™Network. 

NW-31205-1 Network connection is unstable or too weak to reach the PlayStation™Network server. 

CE-36329-3 An error has occurred with system software. 

NP-31928-3 Could not connect to the network. 

NP-39225-1 There was a problem with the Internet connection on the PlayStation®4 console. 

WS-37501-6 Internal server error. An error has occurred when connecting to the server. 

WV-33917-3 An error occurred due to too many redirects. 

NP-31739-3 Download of latest update file is still ongoing. You need to install this update file to use the feature. 

CE-33937-5 Cannot use the content. To use the content, purchase it from PlayStation™Store. 

CE-32883-4 An internal error occurred. 

CE-30005-8 Error occurred while accessing the Hard Disk Drive ("HDD") or Blu-ray / DVD Drive. 

NW-31194-8 There was a problem with the Internet connection on the PlayStation®4 console. 

CE-33950-0 Could not connect to the server to verify the license. 

CE-38706-4 Cannot connect to the server. 

NW-31294-9 Connection timed out as the wireless connection experiencing instability. 

NW-31297-2 Unable to connect to wireless network. 

NW-31247-7 Network connection has timed out. 

NP-31980-1 Session full. 

NP-34924-2 Cannot check the latest update for this application. The network connection may be unstable. 

CE-39984-3 PlayStation®4 console obtained an IP address but cannot connect to the Internet. 

E-8200012C Credit or debit card information is invalid. 

CE-37704-1 Download has been cancelled as there is not enough space on the HDD. 

SU-30645-8 Your PlayStation®4 console did not recognize the system software update file. 

WV-33907-2 Could not connect to the server within the time limit. Connection may be busy or temporarily unstable. 

NW-31456-9 Connection error. 

NW-31253-4 A network error occurred. Response from DNS server is delayed or unstable. 

NW-31201-7 Could not connect to the network. 

CE-34305-5 Failed to read information from HDD 

CE-32869-8 Could not start the application as the information was invalid. The database is likely to be partially corrupted. 

CE-32894-6 The connection to the server has been lost. There might have been a problem in connecting to the network, or the PlayStation™Network or the server of the service provider might be temporarily busy. 

CE-37700-7 The download has been cancelled as the content is not available on the PlayStation Store. 

NP-36006-5 Your trophy data may be corrupted. 

E-8200002E The credit card on file is not valid 

NW-31374-8 Connection timed out 

E-82000113 Cannot redeem the voucher code 

CE-34861-2 A network error has occurred. 

E-82000134 This product or content is not available for your account's country/region. 

WC-40360-3 PlayStation™Store issue. 

WC-40371-5 The voucher code you entered is not valid. 

E-82000171 Credit card on file is invalid 

NP-37667-9 The Share Play connection was lost because the network connection became unstable. 

CE-33992-6 Internet connection test error. 

NW-31295-0 Cannot connect to a Wi-Fi network. Wi-Fi signal strength may be too weak. 

E-82021088 The credit card you have tried to register is already associated with your account. 

NP-31736-0 The application is trying to connect to a user who has logged out. 

E-82000133 The voucher code you have entered is already expired or has not become available yet. 

NP-34994-9 An error has occurred in the Party application. 

E-82000054 The credit card you entered is invalid. 

E-82021054 The credit card you have entered is invalid. 

E-8200012F The voucher code you entered is not valid. 

CE-36275-3 Unable to post a comment on a broadcast. 

CE-38612-0 Application data on the hard disc drive is likely to be partially corrupted. 

E-82000000 Undefined application error. 

NP-34957-8 Server communication error. 

NP-37637-6 Install the latest System Software. 

NP-34993-8 Cannot connect to the server. 

CE-37732-2 The downloaded file was not installed in the system properly. It is likely that the data has been corrupted during the download process. 

NP-31801-3 An error occurred while using PSN functions. 

CE-38604-1 Cannot download the application as a disc version of the same title is installed. 

CE-36485-6 Cannot recognise the USB storage device. 

WC-40365-8 Cannot add this item to the cart. The total value of the items in your cart has reached the limit. 

CE-36249-4 Cannot download this content. It has not reached the download date yet. 

CE-32930-7 Downloaded data on HDD is likely to be corrupted. 

CE-35413-6 The PIN code for Remote Play is incorrect. 

NP-35000-8 PSN is undergoing maintenance. 

NW-31254-5 A network error occurred. Response from the DNS server is delayed or unstable. 

NP-37680-4 The credit card on file is invalid. 

CE-33126-5 Cannot continue broadcasting. Texts or the settings associated with this channel may not be valid. 

E-82000002 Cannot connect to the PSN server. 

CE-32921-7 The system cannot read the disc. 

CE-32951-0 Network connection problem occurred. 

CE-32937-4 Failed to download data. 

CE-34867-8 Other disc inserted. 

NP-31735-9 Cannot play this feature because of the age restriction. 

CE-38702-0 Unable to acquire information from the server. You might experience network or Internet connection issues. 

WC-40378-2 You have attempted this action too many times in a short period. 

E-820001F7 Could not connect to the server (HTTP 503 error). 

NP-33318-8 The Share Play connection was lost because the network connection became unstable. 

WC-40330-0 Timeout error. 

WC-40343-4 The credit or debit card information stored on your account is invalid. 

WC-40375-9 The voucher code you entered is either not yet active or has expired. 

WC-40349-0 The credit card on file is not valid. 

WC-40377-1 Failed to add funds to wallet using a voucher or PlayStation™Network card. 

WC-40355-7 Issue adding funds to a child account. 

WC-40382-7 Credit card on file is invalid. 

E-80558337 PlayStation 4 cannot recognise the content properly. The registration information of the content might be incorrect. 

WS-36782-6 Friend request cannot be sent. 

E-82000130 The voucher code you have entered is invalid or has not become available yet. 

E-82000003 An error has occurred.  

CE-33319-9 Cannot upload the video/screenshot as you have reached the service limit. 

CE-37857-0 PlayStation®4 console cannot recognise the USB storage. 

WC-40372-6 The voucher code you have entered is invalid or has not become available yet. 

WS-37504-9 PlayStation™Network service is under maintenance. 

WV-33899-2 Could not connect to PlayStation™Network. 

WS-37505-0 The connection between your PlayStation®4 console and the server has failed. 

WC-41705-7 The transaction requires a payment method to be completed. 

CE-33986-9 Internet connection test error. 

CE-32899-1 Cannot connect to the server. 

WC-34731-8 Credit card information is invalid. 

CE-41521-3 This Bluetooth device cannot be registered. 

SU-42481-9 The system software update has failed. 

SU-30746-0 The system software update has failed. 

WS-37469-9 Failed to connect to the server. 

E-82000102 Issue adding funds to a child account 

NP-31952-0 Network connection has timed out. 

CE-30774-1 Cannot update 

NP-38551-2 You may have activated a primary PS4 console too many times in a short period. 

WS-43709-3 Please check the expiry date of your credit card. 

NP-37602-8 An error occurred when linking accounts. 

E-8210604A An error occurred with the payment. 

WS-43689-0 An error occurred with the payment. 

NP-32224-3 Failed to connect to PSN. 

NW-31473-8 Failed to connect to the server. 

NP-32470-6 Failed to connect to PSN. 

NW-31175-7 There was an error connecting to the network. 

NW-31204-0 There was an error connecting to the network. 

NW-31251-2 There was an error connecting to the network. 

NW-31308-5 There was an error connecting to the network. 

NW-34345-9 There was an error connecting to the network. 

SU-30625-6 Failed to update the system software. 

NW-31172-4 Internet connection has been lost. 

SU-34914-1 Failed to update. 

CE-30785-3 USB storage device cannot be recognised in safe mode. 

CE-30035-1 Please try again after a while. 

CE-30022-7 An internal error has occurred. 

SU-30627-8 There was an error accessing the data file. 

CE-30008-1 An error occurred while launching the content. 

CE-32809-2 An error occurred while launching the game. 

CE-30002-5 The application data may be corrupted.  

CE-30006-9 An error occurred while accessing the data. 

CE-30028-3 An error occurred while reading system storage or saved data. 

CE-34568-6 An error has occurred in the system. 

CE-34224-5 A system error has occurred. 

SU-30638-0 System software update could not be started. 

NP-31971-1 Failed to connect to PSN. 

NP-31975-5 Failed to connect to PlayStation™ Network. 

CE-32958-7 The data may be corrupted. 

NW-31229-7 There was an error connecting to the network. 

CE-33383-0 There was a problem connecting to the network. 

NP-37665-7 Application error. 

NP-32167-9 There was an error connecting to the server. 

CE-30905-7 Connection process with Bluetooth device cannot be started. 

CE-30012-6 An internal error has occurred. 

NP-32370-5 This user is already registered. 

CE-30003-6 There was a problem with the network connection.  

CE-30088-9 An error occurred when starting the game.  

CE-30993-4 An error occurred during the Bluetooth connection. 

CE-32539-2 Failed to read the data.  

CE-33415-6 An error has occurred. 

CE-33678-7 You are not entitled to the additional content. 

WS-37397-9 Could not connect to the server. 

NP-40833-8 There was an error connecting to the server. 

SU-41350-3 The update file cannot be recognised. 

WC-36551-0 A server communication error has occurred. 

CE-32928-4 The download has been cancelled. 

NP-34388-6 Failed to register an account. 

CE-33108-5 An error occurred while reading data. 

CE-30001-4 An error has occurred. 

CE-35486-6 The PS4™ console can't read the disc. The disc format may be unsupported, or the disc may be corrupted. 

CE-30784-2 PlayStation®4 console failed to detect USB device 

CE-33096-1 This error can occur when there is a problem uploading data. 

CE-33103-0 Cannot be shared to social networking services. 

CE-33384-1 There was a problem with the network connection.  

NP-32062-3 Data on the console may be corrupted. 

How to fix CE-32889-0 An error occurred in game or application. 

CE-34788-0 This update file cannot be used. 

E-82000028 The credit or debit card information stored on your account is invalid. 

CE-34335-8 No Hard Disk Drive detected in your PlayStation®4 console. 

CE-33116-4 An error has occurred in the system. 

CE-33676-5 The item is corrupted, or cannot be detected by the system.  

WC-40383-8 Could not connect to the server (HTTP 503 error). 

CE-33945-4 Server connection has failed. 

CE-35489-9 Invalid region 

CE-35406-8 The PlayStation®Vita could not be linked to the PlayStation®4 console for Remote Play as the accounts on the systems are not the same. 

CE-33991-5 Could not connect to the network. 

CE-35287-5 Cannot connect to the server 

SU-35931-1 System software update data is partially corrupted. 

NP-38496-0 Share Play can't be started because your upload speed is lower than 2Mbps.  

CE-36244-9 The Download has been suspended. Downloaded content is likely corrupted. 

SU-30696-4 Failed to update the System Software. The update file may be corrupted. 

WS-37337-3 Your account has been temporarily suspended. 

WS-37368-7 Your account has been suspended. 

CE-35340-5 This service may be under maintenance. Please wait a short while before attempting to access the service again. 

WS-37313-7 There was an error when linking your YouTube account to PlayStation™Network. 

NP-37668-0 Share Play isn't available due to the network connection quality. 

CE-35327-0 Unable to connect to the server. 

NP-38497-1 Share Play is experiencing network issues. This may be caused by your network speed.  

WS-36812-0 Unable to join a party. 

E-82000168 Can't connect to PlayStation™Network. 

CE-34544-0 The information required to start the application can't be found. 

CE-34632-8 Content unavailable 

E-82000050 The address on file may be invalid, or an unexpected server error may have occurred. 

E-8200002A Credit or debit card information is invalid 

WC-40345-6 Credit or debit card information is invalid 

E-82000138 Failed to add funds to wallet using a voucher or PlayStation™Network card. 

CE-33191-7 Please insert the correct disc into the PlayStation®4 console. 

SU-42118-6 There was an issue when updating your ‎PlayStation®4 console system software. 

WS-43701-5 There aren't enough funds in your wallet for the purchase. 

WC-34737-4 Please check that the information for your registered payment method is correct. 

WS-45479-9 This voucher code has already been redeemed. 

CE-41902-6 The connected USB storage device isn't compatible with your PlayStation®4 console.  

SU-41333-4 There was an issue when updating your ‎PlayStation®4 console system software. 

WS-37338-4 There was an issue when accessing PlayStation™Network (PSN). 

NP-31866-4 There was an issue with saved data in online storage. 

WS-44949-0 This action has been temporarily restricted. 

WS-44369-6 PlayStation™Network may be undergoing maintenance. 

CE-42288-4 An error occurred while connecting to PlayStation™Network (PSN). 

NP-41772-1 An error occurred while activating a primary PlayStation®4 console. 

NP-46042-6 Some of the information entered was incorrect. 

CE-36420-5 An error occurred during the Bluetooth connection with your PS4 console. 

WS-45487-8 This voucher code has already been redeemed. 

CE-46062-8 An error occurred in the application. 

CE-38605-2 A content download failed on your PlayStation®4 console. 

WC-34736-3 Please check that the information for your registered payment method is correct. 

SU-30677-3 Failed to update the PlayStation®4 console system software. 

NP-37521-8 An error occurred when connecting to the server on your PlayStation®4 console. 

CE-36418-2 This Bluetooth device is not supported. 

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