Failed to connect to PlayStation™ Network.

If this error occurs, there may be a problem connecting to the server. Please try the following steps:

  1. Restart your PlayStation®4 console.
  2. Turn off your router, wait at least five minutes, then restart it.
  3. Try using a wired connection if possible. 
  4. Check that the firmware of your router is up to date.
  5. Please try again after a while.

Need help? 

Contact our support specialists