Failed to read information from HDD.

Your console can't read some data from the Hard Disc Drive ("HDD"). Please follow the steps below:

  1. Install the latest system software by going to Settings  > System Software Update and following the on-screen instructions.
  2. If you have upgraded the HDD in the system, turn off the system, re-insert the original HDD and try again.
  3. If the error persists, please try restoring the console to factory settings.
  4. If the error persists, your console may be faulty and in need of service. Please contact PlayStation Support.

Need help? 

Contact our support specialists