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How to close your account

What happens when you close my account?

Closing your account will result in the following:

  • The closed account’s Online ID cannot be used to create another account. 
  • You will lose access to any content purchased using the account. This content cannot be transferred to another account, and refunds can only be given in line with the PlayStation Store cancellation policy. 
  • You will lose access to any subscriptions and their associated entitlements. 
  • You will lose access to your PSN wallet. Funds in your wallet cannot be returned, as stated in the SEN Terms of Service.

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Before you contact us

To help us assist you please be prepared with your Online ID, Sign-in ID (the email address associated with your account) and the following information:

  • Details of the payment method in use on your account.
  • Serial number of the console used to create or log into your account.
  • Details of a recent transaction (including Order Number, content purchased, price and date of the transaction).

Need to contact us?

You can call us on the following numbers:

Bahrain: +973 650009205
Kuwait: +965 22069109
Qatar: 00800100852
Saudi Arabia: 800850 0828
UAE: 8000 357 03946

We're here to help you. Opening Hours: (Sun-Thu) 12:00 AM – 7:00 PM

We may ask you to provide your PSN account details or console serial number. Please have these handy when you call.

If your country is not listed above, please contact us by email instead.