Support : Warranties

 
 
 

PlayStation®VR Warranties

LIMITED HARDWARE WARRANTY AND LIABILITY

Sony Interactive Entertainment LLC ("SIE") warrants to the original purchaser (“you”) that the PS VR hardware, which includes components contained in the retail box with this hardware (“Product”), will be free from material defects in material and workmanship for a period of one year from the original date of purchase (the "Warranty Period"). This warranty is valid only in the United States and Canada.  IF THIS PRODUCT IS DETERMINED TO BE MATERIALLY DEFECTIVE DURING THE WARRANTY PERIOD, YOUR SOLE REMEDY AND SIE’S SOLE AND EXCLUSIVE LIABILITY IS LIMITED TO: (A) THE REPAIR OR REPLACEMENT OF THIS PRODUCT WITH A FACTORY-RECERTIFIED PRODUCT, AT SIE’S OPTION, AT NO CHARGE TO YOU; AND (B) RETURN SHIPPING OF THE HEADSET AND PROCESSOR UNIT (NOT ANY PERIPHERAL, ACCESSORY OR CABLE) TO AN SIE-AUTHORIZED SERVICE FACILITY, VIA A SHIPPING BOX WITH A PREPAID SHIPPING LABEL PROVIDED BY SIE, AND SHIPPING OF THE REPAIRED HEADSET AND PROCESSOR UNIT OR A FACTORY-RECERTIFIED REPLACEMENT HEADSET AND PROCESSOR UNIT TO YOU, AT NO CHARGE TO YOU. For purposes of this Limited Hardware Warranty and Liability, "factory recertified" means a product that has been returned to its original specifications.

THIS WARRANTY DOES NOT APPLY:  (A) TO DAMAGE CAUSED BY USE OF THIS PRODUCT WITH PRODUCTS THAT ARE NOT COMPATIBLE WITH THIS PRODUCT; (B) TO DAMAGE CAUSED BY USE OF THIS PRODUCT WITH ANY PERIPHERAL(S) THAT SIE DOES NOT LICENSE OR SELL, INCLUDING NON-LICENSED GAME ENHANCEMENT DEVICES, CONTROLLERS, ADAPTORS AND POWER SUPPLY DEVICES; (C) IF THIS PRODUCT IS USED FOR ANY COMMERCIAL PURPOSE, INCLUDING RENTAL OR ARCADE PURPOSES; (D) IF THIS PRODUCT IS MODIFIED TO ALTER CAPABILITY OR FUNCTIONALITY WITHOUT SIE’S WRITTEN PERMISSION; (E) TO DAMAGE CAUSED BY ACTS OF GOD, MISUSE, ABUSE, NEGLIGENCE, ACCIDENT, UNREASONABLE USE, OR BY CAUSES UNRELATED TO DEFECTIVE MATERIALS OR WORKMANSHIP; (F) IF THIS PRODUCT HAS HAD THE SERIAL NUMBER ALTERED, DEFACED OR REMOVED; OR (G) TO DAMAGE CAUSED BY (1) SERVICE (INCLUDING UPGRADES AND EXPANSIONS) PERFORMED BY ANYONE WHO IS NOT A REPRESENTATIVE OF SIE OR AN SIE-AUTHORIZED SERVICE PROVIDER, OR (2) OPENING THE PRODUCT OR ANY ACTION TAKEN WITHIN IT BY ANYONE WHO IS NOT A REPRESENTATIVE OF SIE OR AN SIE-AUTHORIZED SERVICE PROVIDER. THIS WARRANTY DOES NOT COVER PRODUCTS SOLD AND CLEARLY MARKED "AS IS" OR WITH FAULTS. SIE MAY VOID THIS WARRANTY IF SIE REASONABLY BELIEVES THAT THE PS VR SYSTEM HAS BEEN USED IN A MANNER THAT VIOLATES THE TERMS OF A SEPARATE END USER LICENSE AGREEMENT FOR SYSTEM SOFTWARE OR GAME SOFTWARE.

THIS WARRANTY IS PROVIDED TO YOU IN LIEU OF ALL OTHER EXPRESS OR IMPLIED WARRANTIES INCLUDING WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE FOR THIS PRODUCT, WHICH SIE DISCLAIMS UNDER THESE TERMS. HOWEVER, IF APPLICABLE LAW REQUIRES ANY OF THESE WARRANTIES, THEN THEY ARE LIMITED IN DURATION TO THE WARRANTY PERIOD.

EXCEPT AS EXPRESSLY STATED ABOVE, SIE EXCLUDES ALL LIABILITY FOR LOSS OF DATA, LOSS OF PROFIT, OR ANY LOSS OR DAMAGE SUFFERED BY YOU OR ANY THIRD PARTY, WHETHER THOSE DAMAGES ARE DIRECT, INDIRECT, CONSEQUENTIAL, SPECIAL, OR INCIDENTAL AND HOWEVER ARISING UNDER ANY THEORY OF LAW, AS A RESULT OF USING THIS PRODUCT. SOME STATES OR PROVINCES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS AND SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATIONS OF CONSEQUENTIAL OR INCIDENTAL DAMAGES, SO THESE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU.

This warranty gives you specific legal rights. You may also have other rights which vary from state to state or province to province.

The warranty offered by SIE on this Product is the same whether or not you register your product.

You must visit playstation.com/helpme or call 1-800-345-7669 to receive a return authorization and shipping instructions. A VALID PROOF OF PURCHASE IN THE FORM OF A BILL OF SALE OR RECEIPT FROM A RETAILER WITH THE DATE OF THE ORIGINAL PURCHASE MUST BE PRESENTED TO OBTAIN WARRANTY SERVICE.

Except as this Limited Hardware Warranty and Liability provides, SIE is not be liable for any direct and indirect, consequential, or special damages, including any damages that may arise from loss of data or functionality. The foregoing limitation applies to the extent permitted by law.