PS5 Error codes

PlayStation®5 Error codes

PlayStation Support

Search for your error code or browse the most common PS5™ error codes below.

WS-116331-5  Access to PSN has been temporarily suspended. 

NP-102946-2 Please install the latest update file. 

NP-102944-0 Please install the latest system software. 

NP-102945-1 Please install the latest system software. 

CE-108889-4 Please install the latest system software. 

WS-116328-1 Please install the latest system software. 

NP-102947-3 The internet connection is too slow or unstable to perform the update. 

WS-116332-6 Access from your PS5 console may be prohibited or temporarily unavailable. 

WS-116367-4 Access to PSN has been suspended.  

NP-102955-2 The account information is incorrect. 

CE-108862-5 Unable to connect to the server. 

WS-116330-4 Access to PSN has been temporarily suspended. 

CE-108360-8 Please check the connection status of HD camera and PS Camera. 

NW-102265-6 Unable to connect to the server. 

NW-102261-2 Unable to connect to the server. 

WV-109144-9 Unable to connect to the server. 

WV-109166-3 Unable to connect to the Internet. 

WV-109145-0 Unable to connect to the Internet. 

CE-105799-1 Unable to connect to the server. 

NW-102315-2 A communication error has occurred. 

WS-116420-4 Unable to connect to the server. 

NW-102308-4 A communication error has occurred. 

CE-111161-1 Please check the connection status of HD camera and PS Camera. 

WS-116449-5 This service is currently under maintenance. 

WS-115019-7 Unable to connect to the server. 

WS-116521-6 This service is currently under maintenance. 

NP-103105-0 This service is currently under maintenance. 

NP-103109-4 This service is currently under maintenance. 

WV-109153-9 The connection to the network has timed out. 

NP-103111-7 This service is currently under maintenance. 

NP-103117-3 This service is currently under maintenance. 

CE-117722-0 Your streaming connection has an error. 

WS-115195-2 Unable to connect to the server. 

WS-116439-4 Unable to connect to the server. 

NW-102650-4 Unable to connect to the server. 

CE-113212-0 Unable to connect to the server. 

WV-109146-1 Unable to connect to the server. 

NW-102417-5 The connection to the network has timed out. 

CE-107520-5 Please install the latest system software. 

WS-116522-7 The system software is the update failed. 

CE-110538-8 Failed to read Blu-ray disc. 

WS-117224-7 There may be a problem with Two-Step Verification setup. 

WS-117176-3  There may be a problem with your two-step verification settings.  

CE-108255-1 An error occurred on the application. 

CE-100028-1 There is not enough free space on the SSD. 

CE-112069-9 An error occurred on data transfer via a network. 

CE-108262-9 There may be a problem reading the system software or data. 

E2-8223b400 Unable to connect to the server. 

E2-8223b089 Unable to connect to the server. 

CE-107649-7 The inserted disc contains content that is different from the installed data. 

CE-100005-6 There is a problem reading a disk or data. 

WS-116329-2 PSN sign-in ID or password does not match. 

CE-106485-4 There may be a problem reading the system software or data. 

CE-100002-3 Failed to update the application. 

CE-112839-4 An error has occurred while connecting to PlayStation™ Network. 

CE-107938-8 Failed to update the application. 

CE-112841-7 You are not signed in. 

SU-101495-0 This code indicates that the system is up to date. 

CE-100096-6 There was a problem loading the application. 

CE-107857-8 There was a problem loading the application. 

CE-100006-7 The external storage drive cannot be recognised. 

NP-102937-2 You are signed out of PlayStation™Network 

CE-109737-7 The USB storage device cannot be recognised. 

SU-101193-5 Update to the latest system software. 

CE-113227-6 An error has occurred. 

CE-100008-9 An error has occurred. 

CE-113511-2 An error has occurred. 

NP-103028-4 There was an issue signing in. 

NP-104433-5 There may be a problem with the sign-in status. 

CE-105771-1 An error has occurred. 

CE-110555-7 The disc cannot be read. 

CE-100022-5 An error has occurred. 

NP-103539-1 Unable to connect to the server.  

E2-817B122B Unable to connect to the server. 

CE-105841-9 An error has occurred in the application. 

CE-110551-3 Failed to read the disc. 

CE-107750-0 A system error has occurred. 

NP-102943-9 The application cannot be launched with this user. 

NP-103047-5 Unable to connect to the server. 

WS-116518-2 Internal error. 

NP-103172-4 Network connection error. 

NP-103019-4 Application error. 

CE-110552-4 Failed to read the disc. 

CE-106444-9 An error occurred while connecting to PSN. 

CE-106439-3 An error has occurred in the operation of the application.  

WS-116414-7 A network connection error has occurred. 

WS-114241-3 An error occurred connecting to the server. 

NW-102655-9 There was an error with the application. 

CE-107527-2 Installation failed. 

CE-110032-7 PSN Online ID information does not match. 

CE-106449-4 An error occurred connecting to the server. 

WS-114298-5 You may not be online. 

CE-105638-3 Content activation failed. 

NP-104303-1 There was a problem communicating with the server. 

NP-104291-7 An error occurred because the licence information of the content cannot be confirmed. 

CE-107255-0 Your subscription to PlayStation Plus cannot be confirmed. 

CE-109258-5 Unable to connect to the server.  

CE-107622-8 Failed to launch the application. 

WS-116483-3 There was a problem connecting to the server. 

CE-107872-5 There is not enough free space on the console storage.  

SU-101337-5 If this error is displayed, your PS5 console may not have started properly. 

NW-102216-2 An error occurred while connecting to PSN. 

CE-118446-4 There was a problem updating the system. 

CE-112988-9 This content cannot be purchased.  

CE-107863-5 A network connection error has occurred. 

CE-116799-3 Your subscription to PlayStation®Plus can't be confirmed. 

CE-109245-1 The licence information of the content cannot be confirmed. 

WS-116486-6 There was an issue connecting to the server. 

CE-100095-5 There was an issue when starting the application. 

CE-118415-0 Your subscription may need to be verified. 

NP-103191-5 Online connection failed. 

NW-102379-2 There was an error when connecting to PlayStation™Network. 

CE-109503-8 An error occurred when connecting to PlayStation™Network. 

CE-113338-9 An error occurred while updating the PS5 system software. 

CE-106487-6 There was an issue when downloading and installing content. 

WS-116489-9 An error has occurred while connecting to the PSN from PS5 console. 

WS-113947-5 Please check that the information for your registered payment method is correct. 

CE-108863-6 Your PlayStation®5 console couldn't connect to the server. 

CE-100009-0 There was an issue with the update file. 

CE-117740-0 There may be a problem with the application. 

CE-118866-0 There was an application update error. 

CE-119224-9 An error occurred while updating the PS VR2 Sense controller device software. 

CE-108877-1 An error has occurred while connecting to the server. 

SU-101312-8 Blu-ray Disc drive does not exist. 

NP-104627-0 Your PlayStation®5 console lost connection to the server. 

CE-112840-6 There was a problem connecting to the server. 

CE-118527-4 There was a problem resolving the hostname. 

NW-102468-1 There was a problem connecting your PlayStation®5 console to the network. 

CE-107891-6 Content isn’t installing properly on your PlayStation®5 console. 

WS-116520-5 An error occurred while connecting to the server. 

CE-109573-5  An error occurred when starting the game on your PlayStation®5 console. 

NP-103148-7 There was an issue when connecting your PlayStation®5 console to the internet. 

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