Find out how you can use 2-step verification (2SV) backup codes to recover your account, and what steps to take if you lose your 2SV phone.
If you kept a record of your backup codes when setting up 2SV, recovering your account on a PlayStation®5 console or PlayStation®4 console is simple:
If your PlayStation console asks you for a verification code but you have not turned on 2SV, take these steps as soon as possible:
The services displayed below do not support 2SV and will show a wrong password message if you sign in to them when 2SV is switched on. To use them, disable 2SV to sign in and reactivate it once you’re finished.
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