Need help with PS4 or PS4 Pro?
For repair service, please visit our Service Center with original purchase invoice, product packaging and defective item(s).
Kowloon
Room 01-03, 12/F, Ginza Plaza, 2A-2H Sai Yeung Choi Street, Mongkok, Kowloon
Operating hours: Mon - Sat 11:00 - 20:00 ; Closed on Sun & Public Holidays
PS4 System Software Update
Keep your PS4 up-to-date with the latest system software.
Using Safe Mode on PS4
Safe Mode on PlayStation®4 can help to solve many issues.
Need to improve your connection?
Help for common sign-in and connection issues.
Enabling HDR on PS4
Find out how to set up HDR on your PS4 to enjoy greater detail and depth of colour.
Looking for PlayStation manuals?
Find the online manual for your PlayStation system.
Troubleshoot your PS4 before requesting a repair
Solve issues using Safe Mode on PlayStation®4
PS4 online user guide
A comprehensive guide to PS4 features and functions.