Hardware & Repairs

Hardware & Repairs

What do you need help with?

Ready to start your PS5 experience?

Setting up your new PlayStation®5 is the first step.

Repair Service & Warranty

For repair service, please visit our Service Center with original purchase invoice, product packaging and defective item(s).

Kowloon
Room 05-06, 12/F, Ginza Plaza, 2A-2H Sai Yeung Choi Street, Mongkok, Kowloon

Operating hours: Mon - Sat 11:00 - 20:00 ; Closed on Sun & Public Holidays

Eject a disc

How to safely remove a stuck disc from your PS4.

Own a PS VR?

It's easy to request a PlayStation Camera Adaptor.

Safe Mode

Many issues can be solved using Safe Mode.

Looking for PlayStation manuals?

Find the online manual for your PlayStation system.

Improve your PlayStation connection

Help for sign-in and connection issues.

Troubleshoot your PS4 before requesting a repair
Solve issues using Safe Mode on PlayStation®4