Warranty Services

Warranty Services

PlayStation Support

Sony Interactive Entertainment Hong Kong Limited (“SIEH”) official PlayStation products are entitled to 1-year free warranty service, subject to the terms and conditions for Warranty Service as below.

Terms & Conditions

  • Computer Entertainment Systems/Systems (PlayStation 4/ PlayStation Classic/ PlayStation Vita/ PlayStation VitaTV/ PlayStation 3/ PlayStation 2/ PlayStation Portable)
  • Selected Accessories (PlayStation 4/ PlayStation VR/ PlayStation Vita/ PlayStation VitaTV/ PlayStation 3/ PlayStation 2/ PlayStation Portable/ PSP (PlayStation Portable)go)

90 Days Extra Warranty

PlayStation®4 and PlayStation®5 Only

Online Product Registration must be completed within 1 year from the date of purchase with actual purchase date from the origial purchase invocie. Each product (i.e. each serial number) is entitled to Extended Warranty Service once only.

Extended Warranty Service shall be started immediately after the end of the original 1-year warranty period. 

Service coverage, terms and conditions for Extended Warranty is same as that of the original 1-year warranty.

The Original purchase invoice must be presented upon requesting the Repair Service.

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1 Year Warranty Extension

Console sleeve printed “1-Year Extended Warranty Service” is entitled to one year extended warranty service. 

Warranty period of one year extended warranty service shall be started when original one year warranty period ends. 

Each product (i.e. each serial number) is entitled to a maximum warranty period of 2 years and 90 days (Online Product Registration). 

The coverage of this service is same as terms and conditions for original one year warranty (Terms and Conditions for Warranty Service for PlayStation Systems).

The Original purchase invoice must be presented upon requesting the Repair Service.

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