Warranty Services for Hong Kong

Information on PlayStation warranty services in your region. 

IMPORTANT: This warranty applies ONLY in Hong Kong.

Warranty Information

Hardware Warranty Period* 90 Days Extra Warranty
PS5 1 Year Online Registration
PS4 1 Year Online Registration
PS VR 1 Year Not Available
Controllers 1 Year Not Available
Other Accessories 1 Year Not Available

* Warranty period starts from the date of the invoice.

Terms & Conditions

  • Computer Entertainment Systems/Systems (PlayStation®5/ PlayStation®4/ PlayStation®Classic/ PlayStation®Vita/ PlayStation®VitaTV/ PlayStation®3/ PlayStation®2/ PlayStation®Portable)
  • Selected Accessories (PlayStation®5/ PlayStation®4/ PlayStation®VR/ PlayStation®Vita/ PlayStation®VitaTV/ PlayStation®3/ PlayStation®2/ PlayStation®Portable/ PSP®go)

90 Days Extra Warranty

PS5 console, PS4 console and PlayStation Classic only

Online Product Registration must be completed within 1 year from the date of purchase with actual purchase date from the original purchase invoice. Each product (i.e. each serial number) is entitled to Extended Warranty Service once only.

  • Extended Warranty Service shall be started immediately after the end of the original 1-year warranty period. 
  • Service coverage, terms and conditions for Extended Warranty is same as that of the original 1-year warranty.
  • The original purchase invoice must be presented upon requesting the repair service.

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Repair Service

For repair service, please visit our Service Center with original purchase invoice, product packaging and defective item(s).

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