Warranty Services for Hong Kong

Warranty Services for Hong Kong

PlayStation Support

Warranty Information

Hardware Warranty Period* 90 Days Extra Warranty
PS5™consoles 1 Year Online Registration
PS4™consoles 1 Year Online Registration
PS VR 1 Year Not Available
Controllers 1 Year Not Available
Other Accessories 1 Year Not Available

* Warranty period starts from the date of the invoice.

Terms & Conditions

  • Computer Entertainment Systems/Systems (PlayStation®5/ PlayStation®4/ PlayStation®Classic/ PlayStation®Vita/ PlayStation®VitaTV/ PlayStation®3/ PlayStation®2/ PlayStation®Portable)
  • Selected Accessories (PlayStation®5/ PlayStation®4/ PlayStation®VR/ PlayStation®Vita/ PlayStation®VitaTV/ PlayStation®3/ PlayStation®2/ PlayStation®Portable/ PSP®go)

90 Days Extra Warranty

PS5 cosole, PS4 console and PlayStation Classic only

Online Product Registration must be completed within 1 year from the date of purchase with actual purchase date from the original purchase invoice. Each product (i.e. each serial number) is entitled to Extended Warranty Service once only.

Extended Warranty Service shall be started immediately after the end of the original 1-year warranty period. 

Service coverage, terms and conditions for Extended Warranty is same as that of the original 1-year warranty.

The original purchase invoice must be presented upon requesting the repair service.

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1 year warranty extension

Console sleeve printed “1-Year Extended Warranty Service” is entitled to one year extended warranty service. It doesn’t require product registration again.

Warranty period of one year extended warranty service shall be started when original one year warranty period ends. 

Each product (i.e. each serial number) is entitled to a maximum warranty period of 2 years and 90 days (Online Product Registration). 

The coverage of this service is same as terms and conditions for original one year warranty (Terms and Conditions for Warranty Service for PlayStation consoles).

The original purchase invoice must be presented upon requesting the repair service.

Repair Service

For repair service, please visit our Service Center with original purchase invoice, product packaging and defective item(s).

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