PLAYSTATION TERMS OF SERVICE

1. ABOUT THIS AGREEMENT

1.1. This Agreement is a contract between you and Sony Interactive Entertainment Inc. (“SIE Inc.”) and can be accepted only by an adult of legal age of majority to enter into contracts in the country/area in which your Account is registered.

If you are under the legal age of majority in the country/area in which your Account is registered, you must have reviewed this Agreement with your parent or legal guardian and they must have agreed to be bound by this Agreement and the PlayStation Privacy Policy in order for you to use the PlayStation Services. Before you begin to use your Account, ask your parent or legal guardian to explain this Agreement to you. We also encourage you to review the Rules for Younger Players at https://www.playstation.com/legal/rules/.

By clicking the "ACCEPT" button yourself, you affirm that: (a) you have reached the legal age of majority; (b) you are voluntarily and willingly accepting and are agreeing to be bound by the terms of this Agreement and the other terms incorporated into it by reference; (c) you have reviewed and consent to the terms of the PlayStation Privacy Policy; and (d) you have reviewed and acknowledge the Code of Conduct (found at: https://www.playstation.com/support/account/community-code-of-conduct/).  

1.2. You are legally and financially responsible and liable for all actions on the Account, including the actions of children and anyone else with access to your Account.

1.3. This Agreement applies to services, software and content provided by SIE Inc. through or in connection with PlayStation or your Account, the PS Store and virtual communities, whether delivered onto a PlayStation-branded device such as, but not limited to, any of our games consoles or handheld devices (each PlayStation-branded device, a “PlayStation Device”), the PlayStation Mobile App on iOS or Android, or selected third party services available on PC and other devices that we approve from time to time (collectively, “Authorised Systems”). Such services, software, and content include subscriptions, data, system software, fixes, updates or newer releases and peripheral materials.

1.4. We may also require that you agree to additional content-specific or service-specific terms or policies (“Usage Terms”) in order to access some services or products available on PlayStation Services. By agreeing to and accessing those services or products, you agree that the applicable Usage Terms become part of this Agreement and govern your access and use of them. Notwithstanding any provision of any other agreement, in the event of any conflict between this Agreement and any other terms of service in connection with PlayStation Services or in connection with any disc-based product used with PlayStation Services, this Agreement shall prevail.

1.5. We may also provide access (paid or unpaid) to content, products, or services offered by publishers or entities other than SIE and its affiliates (“Third-Party Services”). When you use PlayStation Services or your Account to access Third-Party Services, the applicable terms of this Agreement and any applicable Usage Terms will govern your use of that service. Any such Third-Party Services may also require you to accept additional and separate terms and conditions that govern your use of those Third-Party Services (“Third-Party Terms”). Please carefully review the terms of any Third-Party Terms as notified to you before accepting them or using or accessing such Third-Party Services. Any violation by you of such Third-Party Terms may also be deemed a violation of this Agreement.

1.6. If you accept this Agreement, you are subject to its terms and all other agreements that you have entered into in connection with PlayStation, as well as any terms and conditions applicable to any Third-Party Services, product, service or content purchased or accessed by you on or through PlayStation as notified to you at the time of the purchase and/or access. Specifically, you agree that the terms of (a) the System Software License Agreement (which governs the use of the software embedded in a PlayStation Device); and (b) the PlayStation Software Application End User License Agreement and Terms (which govern your use of any PlayStation game, mobile app, or application software as well as any of those developed to operate on a PlayStation Device and offered by any other publisher) shall be incorporated herein by reference and shall form a part of this Agreement, and you agree to be bound by their terms. Please make sure that you have read a copy of these documents, which can be found at www.playstation.com/legal.

1.7. You agree that you will not directly or indirectly use PlayStation Services (i) in any way for any commercial purpose, (ii) in any way that violates the law in the jurisdiction in which you are resident or in which you are present when you access the service or to which you transfer data or information when using the service or the Code of Conduct, or (iii) in any way that harms Sony Interactive Entertainment (“SIE”) companies or any of their parents, affiliates, subsidiaries, licensors, providers, partners, and users. You agree that you will not use any unauthorized hardware or software to access or use PlayStation Services.

2. ACCOUNT REGISTRATION

2.1. You must create an Account in order to access PlayStation Services. PlayStation Services give you the opportunity to participate in SIE’s online community, play games online, download and purchase content and services (subject to country or regional availability), such as new levels for your favorite games, as well as games and subscriptions. An Account may not be available, or may not be supported, in some countries and regions and in some languages. In some countries or regions, we may only offer Accounts that do not provide full access to all PlayStation Services. For example, these Accounts may only allow you to link your Account with certain Third-Party Services or only allow limited use of your Account on certain Authorised Systems.

2.2. If you are a parent or legal guardian of a child who will access PlayStation Services, where available, you may also create Accounts that are linked to your Account for your children (“Child Accounts”). If you are accepting this Agreement as a parent or legal guardian on behalf of a child, you also (a) represent that you are the parent or legal guardian of the child, (b) affirm that you accept this Agreement and acknowledge the PlayStation Privacy Policy and the Code of Conduct on behalf of your child, and (c) accept all legal and financial responsibility and liability for their actions and compliance with this Agreement.

2.3. Depending on the PlayStation Device you use, Accounts for family members may have different descriptions and features available. Please carefully review the information provided when you create or manage Child Accounts as a parent or guardian. Your child must meet certain age requirements when you create an Account for him or her that is linked to your Account as a Child Account or as a subordinated Account. More information about creating and managing Child Accounts is available at www.playstation.com/support.

2.4. Subject to applicable laws or unless directly caused by or arising out of SIE Inc.’s negligence, SIE Inc. reserves the right to deny the creation of any Account at its discretion and for any reason.  

2.5. All information provided during account registration and during the use of your Account must be truthful, accurate and complete. SIE Inc. reserves the right to suspend, terminate or restrict your Account (and associated Child Accounts) that uses or was created using false, inaccurate, incomplete or misleading information or that SIE Inc. determines was created or is used for a purpose that violates this Agreement. Termination of your Account and associated Child Accounts may result in the termination of data or purchases associated with those Accounts.

2.6. We may request identifying documentation or information from you as part of your Account creation (or at any time thereafter) in order for you to create an Account or for us to provide certain offerings, functionality, or features to you; if we have a reasonable suspicion of fraud, illegal activity, that your Account may have been compromised, or that you or your Account is in violation of these terms; to avoid harm to SIE Inc., its affiliates, licensors, or players; or as may be required by law. We reserve the right to suspend, terminate, or restrict your Account and PlayStation Device, and your participation in or access to offerings, functionality or features, if you do not provide such documentation or information, or based on our review of such documentation and information.

2.7. Do not share your Account sign-in ID and password with others. All users should safeguard their Account sign-in ID, password or other authenticating information and take steps to prevent access to your Account by other persons on any shared devices. We have no liability for any unauthorized usage of any Account. If we believe your Account has been compromised, we may take action to protect you and SIE Inc. Such actions may include resetting passwords; cancelling subscriptions; suspending Accounts or restricting Account activities or access. We may also upload updates to your PlayStation Devices to stop unauthorized use of your Account or prevent PlayStation Devices from connecting to PlayStation Services.

3. PARENTAL CONTROLS

3.1. As the parent or legal guardian, you are responsible for monitoring your child's access to or use of PlayStation Services, as well as any communications made or received by your child on or through PlayStation Services. You are also responsible for the use of your Account by your children or others.

3.2. Some content and services may not be appropriate for children under a certain age. Please check age ratings for content and services before accessing, downloading or purchasing. Not all content and services are rated. Once content is downloaded, it may be accessed by children who are under the rated age. Please monitor your child’s access to content, services and communications that may be age inappropriate.  Parental controls will not apply to certain materials, including downloaded content and unrated or streamed materials, services and communications. Your child may not be able to access content or play games rated for users older than his or her registered age. More information about parental controls is available through your Account settings pages and in our online user guides which can be found at: https://www.playstation.com/support/account/.

4. CODE OF CONDUCT

4.1. Code of Conduct

The Code of Conduct, which is incorporated by reference herein, sets out what behavior we expect from you when using your Account. By accepting this Agreement, you affirm that you, and, if applicable, your parent or legal guardian, have reviewed and consent to the Code of Conduct, which can be found at https://www.playstation.com/support/account/community-code-of-conduct/.

4.2. We are not responsible for monitoring or recording any activity or communications on PlayStation, although we may do so in order to investigate violations of or enforce this Agreement, or to protect the rights and property of SIE, its partners, and customers. We are not liable for any violation of this Agreement by you or by any other PlayStation user. Violations of our Code of Conduct may result in moderation action taken against your Account and PlayStation Devices (see section 14 for more information). We may also notify law enforcement (or another appropriate government agency) if the breach involves a threat to the life or safety of yourself or others, or any other activity that we believe to be unlawful. If we believe a child may be in distress, we may contact the owner of the Family Manager Account (i.e., the Account of an adult who creates a Child Account) by email or other appropriate means, including to direct you to third party services for assistance and which you may or may not use at your sole discretion. If you are rude to, or abuse or threaten, our employees, agents, or representatives, in addition to any other actions we may take under this Agreement, we may restrict you from contacting us or refuse to provide you with any further consumer support.

4.3. We and third parties may provide functionality allowing you to share your information, including, your Online ID, real name (if you choose to display it), profile, pictures, activities, gameplay and information on your purchases, and to recommend your favourite content and services to your friends. Only share your information and send recommendations to friends who you know want to receive them and whose age is appropriate for the content and services you are recommending. If you are sharing the personal information of others, you may only do so with their express consent. If you receive unwanted messages, ask the sender to stop. If they do not, you can add that person to your block list. See https://www.playstation.com/support/account/ for more information.

4.4. For users with Chinese Mainland as country / area of residence

4.4.1. You may not use your Account or use PlayStation Services in any way to create, reproduce, publish or disseminate any information which:

• opposes the basic principles in the Constitution of the People's Republic of China (the "PRC");
• endangers the security of the PRC, divulges PRC State secrets, or jeopardizes the sovereignty and unification of the PRC;
• damages the honor and interests of the PRC;
• violates PRC policies on religion, or propagates heresies or superstition;
• disseminates rumors, disrupts social order, or undermines social stability;
• disseminates obscenity, pornography, gambling, violence, or instigates others to commit crimes;
• is prohibited by PRC laws, administrative regulations and other provisions ("Applicable PRC Laws").

4.4.2. Unless otherwise required by Applicable PRC Laws, there is no requirement or expectation that SIE Inc. will monitor or record any online activity on PlayStation, including communications. However, SIE Inc. reserves the right to monitor and record any online activity on PlayStation, and you give SIE Inc. your express consent to record all of your activities on PlayStation. SIE Inc. reserves the right to remove any content from anywhere on PlayStation at SIE Inc.’s sole discretion without notice. SIE Inc. has no liability for any violation of this Agreement by you, by Child Accounts, or by any other player. You agree to indemnify SIE Inc. against any claims or demands made against SIE Inc. in connection with any violation by you or by Child Accounts of this Agreement, and agree to hold SIE Inc. harmless against any claim or demand that you may have as a result of or in connection with the violation of this Agreement by any other player.

5. PLAYSTATION CONTENT AND SERVICES

5.1  If you breach these Terms, which includes the documents referred to in section 7, we may take various actions as set out in section 22, including suspending your Account. While suspended, you will not be able to use PlayStation Online Services. That means you will not be able to use some Digital Products, even those you paid for.

5.2. Third parties, including publishers, may administer some services, including deliver gameplay or customer service for certain games on SIE Inc.’s behalf. Where reasonably necessary to enable third parties to provide such services, we must provide them with your personal information and the personal information of your children on the associated Child Account(s). If you do not consent to allow us to share your personal information and the personal information of Child Accounts with third parties for the purpose of providing you with PlayStation Services, you will not be able to participate in PlayStation Services.

5.3. In addition, you may be able to set your PlayStation Device or other authorized device to automatically download or receive new content from the PSStore where available without further notice to you when you sign in. This Agreement shall apply to any such content. 

6. VIRTUAL WALLET

6.1. For some countries or regions, you can buy content and services from the PSStore and its associated in-game stores. Your Account has an associated virtual wallet (also referred to as a “wallet” herein), and all purchases made on the PS Store are made using funds from the wallet or any other current, valid payment method we may identify as acceptable on the PS Store as may be updated from time to time, published at https://www.playstation.com/support/store/payment-methods-accepted-on-ps-store/#accepted, and which may include payment through your account with a third party (each, an “Approved Payment Method”).

6.2. Child Accounts that are associated with your Account do not have a separate wallet, and all purchases made by them will be made through your wallet.

6.3. You can only hold a certain maximum amount of funds in your wallet as determined by SIE Inc. (“Limit”), using either (i) a credit or debit card; (ii) a pre-paid card where available; or (iii) any other Approved Payment Method. Unless otherwise required by applicable law, SIE Inc. HAS NO OBLIGATION TO REVERSE OR REFUND UNAUTHORIZED CHARGES MADE USING ANY AVAILABLE APPROVED PAYMENT METHOD. SIE Inc. reserves the right to refuse the purchase of any wallet funds for any reason.

6.4. Except as otherwise permitted by applicable law or as expressly provided in this Agreement, funds added to the wallet are non-transferable. Wallet funds have no value outside the PS Store and can only be used to purchase content or services from SIE Inc. which may include certain Third-Party Services.

6.5. Unless otherwise stipulated by applicable law, if you do not log-in to your Account for 2 years: (i) SIE Inc. may terminate your Account and this Agreement with you without prior notice or liability; and (ii) your wallet funds shall be deemed abandoned or unused. Wallet funds that are not used within 2 years of purchase or redemption will also be deemed abandoned or unused. Wallet funds that are deemed abandoned or unused pursuant to this Agreement or by applicable law will not be returned or restored unless required by applicable law.

6.6. Funds added to the wallet are non-refundable, except as otherwise stated in the then current PSStore Cancellation Policy at www.playstation.com/store-cancellation-policy or required by applicable law.

6.7. Unless otherwise stated in the then current PSStore Cancellation Policy or required by applicable law, SIE Inc. is under no obligation to comply with any refund request including in circumstances where the wallet funds are deemed to have been abandoned or unused under this Agreement or applicable law or where the terms of this Agreement have not been complied with.

6.8. For users with Taiwan Region as area of residence

6.8.1. In accordance with the Regulations Governing the Use of Uniform Invoices and Guidelines of E-invoice Implementation from Ministry of Finance, SIE Inc. will issue an e-invoice within 2 days from the date of any wallet top up (except for top ups using a pre-paid card). You can set your e-invoice preference on the PlayStation™ website at the Customer Service page located in the Support section.
If you do not set a preference, by completing a wallet top up transaction, you agree that SIE Inc. will donate your invoices to a charity designated by SIE Inc. on your behalf.

6.8.2. We will notify you before we terminate your Account and this Agreement with you due to inactivity or deem any wallet funds as abandoned or unused as indicated above. If you do not log-in to your Account or use your wallet funds within 15 days of our notification: (i) SIE Inc. may terminate your Account and this Agreement with you without further notice or liability; and (ii) your wallet funds shall be deemed abandoned or unused.

6.9. For users with Chinese Mainland as country / area of residence

In order to comply with Applicable PRC Laws and policies of the PRC, and the requirements of the relevant authorities to establish anti-addiction measures for minors, users of Accounts registered in Chinese Mainland who, based on the results of the real-name authentication, are under 18 years of age, are not permitted to use the wallet functions described above. 

7. PREPAID CARDS

7.1. Each Account and its associated Accounts will be subject to the Limit. If you acquire or purchase a prepaid card that has a value that, when added to the wallet’s existing balance, exceeds the Limit, you will not be able to apply the value of the prepaid card to the wallet until sufficient funds have been spent from the wallet to allow the sum of the full value of the prepaid card and wallet to be equal to or less than the Limit. Prepaid cards may be sold by authorized distributors or retailers and are the sole responsibility of authorized distributors and retailers.  

7.2. SIE Inc. is not responsible for, or liable for any claims arising as a result of, any problems encountered using a prepaid card, including any problems or defects relating to those cards.  Please contact the distributor or retailer from whom you purchased your prepaid card if you have any problems with your card. Your use of these instruments is subject to this Agreement and their respective Usage Terms (if any).

7.3. For users with Chinese Mainland as country / area of residence

In order to comply with Applicable PRC Laws and policies of the PRC, and the requirements of the relevant authorities to establish anti-addiction measures for minors, users of Accounts registered in Chinese Mainland who, based on the results of the real-name authentication, are under 18 years of age, are not permitted to use the prepaid cards described above.

8. PURCHASES AND TRANSACTIONS ON PLAYSTATION STORE

8.1. You can pay for purchases on PS Store using wallet funds or an Approved Payment Method. You must be signed into your Account to complete your purchase. If you delete or close your Account, you may lose access to and use of any purchased content. In some countries or regions, we may only offer Accounts that do not provide full access to the PS Store and do not allow you to make purchases on the PS Store.

8.2. Account Linking

If a third party publishes a product you purchase, you may need to associate or link your Account to an account with that third party to use that product. The product may become linked to that third-party account as well as the purchasing account. If you unlink the third-party account from your Account, or if your third-party account is closed or deleted, you may lose access to the product.

8.3. All purchases and transactions on or through the PS Store are solely between you and SIE Inc. By completing a transaction through your Account or allowing a transaction to take place through a Child Account, you are (i) agreeing to pay for all purchases including recurring charges for subscriptions that are not cancelled; (ii) authorizing SIE Inc. to deduct from the wallet and charge your credit card or other applicable payment instrument or payment mechanism all applicable fees due and payable for all purchases made by you or by Child Accounts; (iii) agreeing to the current prevailing terms of this Agreement, as made available at https://doc.dl.playstation.net/doc/legal/; and (iv) agreeing to any applicable Usage Terms and the terms of service associated with the particular content or services, subject to section 5 above. SIE Inc. is enrolled in the Visa Account Updater®, and MasterCard Automatic Billing Updater® programs.

8.4. If your credit card expires or the number changes, your credit card issuer will notify SIE Inc. that there has been a change, and we will automatically update your payment details to complete the transaction. 

8.5. All sales are final upon the completion of your purchase, including purchase of subscriptions and other prepaid products or services. Unless otherwise stated in the then current PSStore Cancellation Policy at www.playstation.com/store-cancellation-policy or required by applicable law, purchased content or services are not refundable or transferable, and cannot be redeemed for cash or credit. 

8.6. SIE Inc. reserves the right to deduct from the wallet any amount and associated fees resulting from any request by you to your credit card company or other payment processor to reverse the charges for a purchase made on or through the PS Store. SIE Inc. also reserves the right to terminate the Account and all associated Child Accounts in these circumstances. In lieu of termination of your Account in such circumstances, SIE Inc. may elect to provide a mechanism by which you fund the wallet associated with your Account to prevent your Account (and any associated Child Accounts) from being terminated.

8.7. All transactions are made in the currency of your country / area of residence. Features, specifications, prices, services and content are subject to change or withdrawal at any time and SIE Inc. does not provide any refunds in the event of a price drop, a subsequent promotional pricing or changes to the product offering. Special product, prices and promotions are no longer valid once they are changed or removed. All sales are subject to the laws of the Hong Kong Special Administrative Region, People’s Republic of China.

8.8. Pre-orders and Bundles

You may have the option to order certain content in the form of bundles (such as seasons of television series) or a pre-order. You will be charged for the content at the time of the order, but some of the content may not be available until the listed release date.

8.9. Virtual Items

8.9.1. “Virtual Items” includes any virtual currency, goods, or effects such as coins, points, tokens, gold, gems, weapons, vehicles, buffs, power-ups, trophies, rewards, or badges.

8.9.2. Any attempt to obtain Virtual Items outside of the applicable game, the app, or PS Store is prohibited. Virtual Items have no value or application outside of the game or PS Store, and may not be sold, transferred or redeemed for real money or items of value. Virtual Items may be modified or removed without notice.

8.9.3. You may not make available, any cheats, technological measures, or other methods designed to enable or encourage any collection, selling, or trading of PlayStation content, including Virtual Items.

8.10. You can make purchases only from a designated SIE regional company which is determined by your country / area of residence. Your country / area of residence may be verified by your credit or debit card number and may be rejected if the information does not match. Please retain any transaction related communications we may send to you. Your transaction history is also available in your Account management area.  

8.11. Although SIE Inc. will try to ensure that all prices are accurate, errors may occur. If we discover an error in the price of items you have ordered, we will contact you promptly. You will have the option of either reconfirming your order at the correct price or canceling it. If we are unable to contact you, your order will be cancelled and the purchase price will be refunded to your wallet.

8.12. As explained above, although all transactions are made in the currency of your country / area of residence, all purchases and transactions on or through the PS Store are solely between you and SIE Inc. Your credit card issuing company may treat such transactions as overseas transactions and may charge you overseas transaction fees or other related fees. Please enquire with your credit card issuing company before using your credit card for such transactions.SIE Inc. has no control over these fees and has no liability for these fees whatsoever.

8.13. Safeguarding Payment Transactions

To help protect your Account from unauthorized payment transactions, you may have the option to enable an Account setting that requires a password or other authentication methods, such as passkey, to complete payment transactions on some devices. As applicable, enable this function to prevent others who may use the same device from being able to make purchases or access your payment information. However, enabling some authentication methods may consequently disable “Require Password at Checkout” and your current 2-step verification (such as through your authenticator app or SMS), or require additional information to authorize and complete the transaction. We have no liability for any unauthorized usage of any Account, unless directly caused by or arising out of SIE Inc.’s negligence or if otherwise required by applicable law.

8.14. Inaccuracy Disclaimer

From time to time there may be information on the PS Store, and related PlayStation websites, that contain errors, inaccuracies, or omissions that relate to product descriptions, pricing, offer terms, and availability. We reserve the right to correct any such errors, inaccuracies or omissions and to change or update such information at any time without prior notice to you.

8.15. For users with Chinese Mainland as country / area of residence

In order to comply with Applicable Laws and policies of the PRC, and the requirements of the relevant authorities to establish anti-addiction measures for minors, users of Accounts registered in Chinese Mainland who, based on the results of the real-name authentication, are under 18 years of age, are not permitted to carry out purchases and transactions on or through the PS Store.

9. VOUCHERS AND PROMOTION CODES

9.1. PS Store vouchers provide you with the ability to redeem certain content and services on the PS Store. Each voucher will be subject to specific terms and conditions which will be communicated to you with the voucher. Vouchers may not be available in all countries or areas or to all users, and age restrictions may apply. Unless otherwise stated, vouchers may not be transferred or sold to any other person.

9.2. From time to time, SIE Inc., its affiliates or third parties may issue promotion or product codes or vouchers (each, a “promotion code”) which can be used to access promotional offers for PlayStation content or services, including promotional content. Each promotion code will be subject to specific terms and conditions which will be communicated to you in connection with the promotion. Promotion codes may not be available in all countries, regions or areas or to all users, and age restrictions may apply. Promotion codes must be used before the specified expiration date, and in accordance with applicable terms and conditions. Unless otherwise stated, promotion codes may be used once only by the recipient and may not be transferred or sold to any other person.

9.3. SIE Inc. is not responsible for, or liable for any claims arising as a result of, any problems encountered using a PS Store voucher or promotion code, including any problems or defects relating to those vouchers or codes. Please contact the distributor or retailer from whom you purchased or received your voucher or code. Your use of these instruments is subject to this Agreement and their respective Usage Terms (if any).

10. GENERAL LICENSE RESTRICTIONS AND TERMS

10.1. All intellectual property rights subsisting in content offered through PlayStation, including all software, data, services, and other content subsisting in or used in connection with the PlayStation Services, the Online ID and access to content and hardware used in connection with the PlayStation Services (collectively referred to as “Property”) belong to SIE Inc., its affiliates, and its licensors. Use of the terms "own," "ownership", "purchase," "sale," "sold," "sell," "rent" or "buy" in this Agreement or in connection with content offered through PlayStation does not mean or imply any transfer of ownership of any content, data or software or any intellectual property rights from SIE, its affiliates or its licensors to any user or third party.

10.2. Except as stated in this Agreement, all content and software provided through PlayStation are licensed non-exclusively and revocably to you for your personal, non-commercial use on the PlayStation Device and any other hardware devices authorized by SIE Inc. or its affiliates, subject to the terms of this Agreement. All use and/or access to Property shall be subject to the terms of this Agreement and all applicable copyright and intellectual property laws.

10.3. You must not sell, transfer, rent, sublicense, modify, adapt, translate, reverse engineer, decompile, or disassemble any portion of the Property.

10.4. You must not create any derivative works of the Property, attempt to create the source code from the object code, or download content or software for any purpose other than game play or as expressly permitted by SIE Inc.

10.5. Property is not licensed for resale or for public performance.

10.6. You may not use, upload, post, stream or transmit viruses, worms, spyware, time bombs, or other computer programs or automated methods, such as bots or scripts to interact with content offered through PlayStation, or otherwise in connection with your Account.

10.7. You may not bypass, disable, or circumvent any encryption, security, digital rights management or authentication mechanism existing in or in connection with PlayStation, or any of the content offered through PlayStation.

10.8. Except as expressly granted in this Agreement, SIE Inc., its affiliates and its licensors reserve all rights, interests, and remedies in connection with PlayStation and/or the Property.  

10.9. Additional terms of service and use may apply to particular content or services. Use may be restricted depending on the content or service. Please read carefully all specific terms of service and use for particular content or service before purchasing. The restrictions to which particular content or service is subject are in the sole discretion of SIE Inc., its affiliates and its licensors and are subject to change at any time.

10.10. Use of the terms “purchase,” “sale,” “sell” or “buy” in content offered through PlayStation or in connection with PlayStation shall not mean or imply any transfer of ownership of any content, data or software or any intellectual property rights therein from SIE Inc., its affiliates and its licensors to any user or third party.

10.11. All company, product, and service names and logos referenced on PlayStation Services are the marks, trade names, trademarks, service marks, and registered trademarks or service marks ("Marks") of their respective owners. You may not use or reproduce any Marks without the owner's express written consent. You may not remove any proprietary notices or labels from any content.

11. SUBSCRIPTIONS

11.1. SIE Inc. may offer you the opportunity to purchase, order or download subscriptions that provide access to particular products or services for a specified period of time. Subscriptions renew automatically unless you cancel the subscription. The cost of each subscription will automatically be deducted from your wallet or your default Approved Payment Method on file at the beginning of each subscription term. You can view your subscription renewal dates in your Account settings. Subscription terms may change due to changes in your subscription membership.

11.2. You may purchase subscriptions for Child Accounts that are associated with your Account, subject to your acceptance of the terms of the subscriptions. You may not share your subscription with other Accounts, including Child Accounts. However, some game content and features that are made available for certain subscriptions may be accessible by other users of the authorized device of a subscriber or an authorized device where a subscriber is logged in.

11.3. As each product offering will have terms and conditions that vary, please review each product description, cost and subscription term carefully before purchase or download. As with all purchases, please print and retain a copy of your email purchase receipt for your reference.

11.4. SIE Inc. may also offer a free trial period with some subscriptions. Subject to the terms and conditions of the free trial offer, if you do not cancel your subscription before expiration of a trial period, your wallet or your default Approved Payment Method on file may automatically be charged the cost of the subscription at the beginning of each subscription term. To avoid being charged, you must cancel your subscription prior to expiration. Please review all terms and conditions carefully before you accept any offer or promotion. 

11.5. If you do not have sufficient funds in your wallet to cover the cost of your subscription at the time the subscription is renewed, the subscription will be cancelled unless you have the automatic funding feature on your Account set to “ON.” If the automatic funding feature on your Account is set to “ON,” your credit card or other applicable payment instrument or mechanism will be charged automatically the greater of the subscription cost or the Minimum Fee. Every time a new subscription is purchased, ordered, or downloaded, the automatic funding feature in your Account is set automatically to “ON.” You may change this setting to “OFF” at any time. However, the setting will return to “ON” upon subsequent purchase, order or download of any subscription, so setting your automatic funding feature to “OFF” may not effectively cancel your subscription. 

11.6. If you no longer wish to receive your subscription, you must cancel your subscription. Upon cancellation of your subscription or termination of your or your associated Accounts, you will not receive a refund or credit for any subscriptions for which you have paidunless otherwise stated in the then current PS Store Cancellation Policy at www.playstation.com/store-cancellation-policy or required by applicable law. Further, you will not be able to access content or services provided in your subscription except as permitted by SIE Inc. Content which you downloaded onto a device and which was provided to you through a subscription at no additional cost beyond the subscription price may not be accessible. Game play information, including trophies earned during a trial offer, promotional period or subscription term may not be available.

12. MAINTENANCE

12.1. From time to time, it may become necessary for SIE Inc. to provide certain content or services to you to ensure that PlayStation Services, PlayStation Device(s), and/or other hardware devices authorized by SIE companies are functioning properly in accordance with SIE Inc. guidelines. Some content or services may be provided automatically without notice when you sign in. Without limitation, such content or services may include automatic updates or upgrades which may change your current operating system, cause a loss of data or content or cause a loss of functionalities or utilities. Such upgrades or updates may be provided for system software for the PlayStation Device or other SIE-authorized hardware. Access or use to any system software is subject to terms and conditions of a separate end user license agreement found at https://doc.dl.playstation.net/doc/legal/. You authorize SIE Inc. to provide such content and services and agree that SIE Inc. shall not be liable for any damages arising from the provision of such content or services.

13. PUBLICIZING USER INFORMATION

13.1. You may be given an option to share or permit SIE Inc. to share information relating to your presence on PlayStation or participation in PlayStation Services, including your name, sign-in ID, Online ID, photos, friends list, communications and interactions (including by voice), activities, and information on your gameplay, purchases made and content viewed (collectively, “UserInformation”) with third parties, or to recommend your favorite content. If you choose to do so, only share User Information with friends who you know want to receive it, and whose age is appropriate for the content you are sharing, and you authorize SIE Inc. to use, distribute, copy, display, and publicize your User Information to third parties, including tournaments and ranking, without payment to you, and you agree that use or distribution of your User Information on any third party website or service may be subject to that third party's terms of service and privacy policy. Before electing to share your User Information, please be aware of the kinds of User Information you will be sharing and review the third party's terms of service and privacy policy. You agree that SIE Inc. may also provide your User Information to its subsidiaries or affiliates and vendors in order to provide you with PlayStation Services.

13.2. In addition, you may have the option to create, post, stream or transmit content such as text, messages, comments, screenshots, pictures, photographs, voice, videos, streams, gameplay and game-related information and other materials by you or others, and/or shared by you or others, (“User Material”) via PlayStation Services or select Third-Party Services. We may provide you with content to use in the creation of User Material. User Material created by you will belong to you, although any content provided by us will still belong to us and/or our licensors. You may not distribute or share any illegal materials or content. 

13.3. You authorize and sublicense SIE Inc. the right to authorize anyone to use, distribute, copy, modify, display and publish your User Material in any manner or any medium without payment to you, and you hereby waive all claims, including any moral rights, against SIE Inc., its parents, affiliates and subsidiaries for SIE Inc. or any other third party’s use of User Material and game play information, as applicable. You must not commercially exploit User Material without our consent.

13.4. By posting, streaming or transmitting any User Material you represent and warrant that you have the appropriate rights to use, post, distribute, and transmit the User Material and to grant SIE Inc. the rights stated in the foregoing sentence. You further agree to cooperate with SIE Inc. and its parents, affiliates and subsidiaries in resolving any dispute that may arise from your posting, streaming or other transmission of User Material.

13.5. SIE Inc. reserves the right to refuse to post, suppress, block, hide, remove, or delete any User Material at its sole discretion without notice, and to report any illegal User Material to the appropriate authorities.

13.6. Some games played on or provided through PlayStation Services may have features that allow your information, including game play, Online ID, real name (if you choose to display it), photos, friends list, messages and related gaming information to be recorded by a user and distributed to any third party publicly, including users outside of PlayStation. You agree that any third party may record, use and distribute such information for any reason without any restrictions or compensation to you. Additional terms and conditions may apply, including the PlayStation Privacy Policy and the terms and conditions of any game publisher or service provider. Please review all terms carefully. If you do not want your information to be used, recorded or distributed, please do not play the game online through PlayStation Services. 

14. CONSOLE SUSPENSION, ACCOUNT TERMINATION / CANCELLATION

14.1. Termination by you

You may terminate your Account at any time by contacting PlayStation Support. The best way to request closure of an Account is by going to: https://www.playstation.com/support/contact-us/. Please have the following information readily available: (a) Sign-in ID (email address); (b) Online ID; and (c) account security information.  

14.2. Suspension or Termination by SIE Inc.

14.2.1. To the extent permitted by applicable laws, SIE Inc. may, with or without prior notice to you, restrict, terminate or suspend your Account and your PlayStation Device, or indefinitely restrict, suspend or discontinue your access to or, or use of, certain content, offerings, features, products and services if SIE Inc. determines in its sole and reasonable discretion that you have violated this Agreement or if we have a reasonable belief such a violation will occur, or as otherwise may be reasonably necessary to protect our users, our partners, or other SIE interests. Unless otherwise required by applicable law, you agree that SIE Inc. may terminate this Agreement at any time for any reason without prior notice, obligation or liability to you.

14.2.2. Unless otherwise required by applicable law, SIE Inc., at its sole discretion, if SIE Inc. determines that you or any of your associated Child Accounts have violated this Agreement (including the Code of Conduct, the Usage Terms, or any other incorporated terms), or that your actions have injured or damaged SIE or the PlayStation community, we reserve the right to take any action we believe necessary to remedy the violation or to protect SIE’s interests, including: (a) the automatic removal or blockage of content associated with those Accounts; (b) implementation of upgrades or devices intended to discontinue unauthorized use; (c) the permanent or temporary disablement of access to any content, PlayStation Devices, products, services or features; (d) notifying law enforcement or the appropriate authority; and (e) initiating legal action. Depending on the severity of the violation, such decisions are final and are not subject to appeal save as may be mandated by applicable local law.

14.3. Effect of Account Termination

Upon termination for any reason, you will not receive a refund for purchased items (including subscriptions and pre-paid products or services), value accumulated on in-game items or any unused balance in your wallet except as expressly provided in this Agreement or by applicable law. Any ranking or scores, or game related information will not be retained or accessible by you or your associated Child Accounts.

14.4. Effect of Account Termination on Child Accounts

Generally, termination of a Family Manager Account (i.e., the Account of an adult who creates a Child Account) will result in the termination of any associated Child Accounts. However, in some cases, SIE Inc. may permit your associated Child Accounts to remain open. In those cases, you will remain liable for all their acts and purchases until the Child Accounts are terminated. Parental Control settings placed on Child Accounts prior to the termination or suspension of your Account will remain in place, and the Child Accounts will be permitted to use the remaining funds in your wallet subject to any limits that were put in place prior to your Account termination. However, you will not receive any correspondence from us about the Child Accounts’ activities or purchases.

14.5. Console Suspension

Upon suspension of your PlayStation Device, you will not be able to use that console to (a) access PlayStation Services with any Account (even if you create a new one); (b) play any games or game modes requiring online access; or (c) access any content purchased from the PSStore. You will still be able to play any disc games that run on your console if they do not need to connect to PlayStation Services in order to run.

14.6. SIE Inc. reserves the right to bring legal action and to participate in any government or private legal action or investigation relating to your or your children’s conduct, which may require the disclosure of your personal information (or the personal information of your children on the Child Accounts), to which you hereby give your consent.

15. GENERAL LEGAL

15.1. Modifications

Unless otherwise required by applicable law, SIE Inc., at its sole discretion, may modify the terms of this Agreement at any time, including imposing a fee for creating Accounts. By accepting this Agreement or by accessing PlayStation Services, you agree to be bound by all current terms of the Agreement. To access a printable, current copy of this Agreement, go to https://www.playstation.com/legal/ on your personal computer. If material changes to this Agreement are made, you will be notified by a posting as you sign in or by email. If necessary or as required by applicable law, you will be given additional choices regarding such change(s). Please check back from time to time to ensure that you are aware of these changes. Your continued use of PlayStation Services, including use of your associated Account(s), will signify your acceptance of these changes. If you do not accept material changes to the Agreement and there are funds in your wallet prior to your refusal to accept material changes to the Agreement, those funds may be refunded to you, your account will be terminated and you will not be able to access PlayStation Services. 

15.2. Successors and Assigns

This Agreement inures to the benefit of the parties, including any of our successors in interest. SIE Inc. has the right to assign its rights and obligations under this Agreement to any affiliates or to any Sony group company.

15.3. Severability

If any provision of this Agreement is held illegal or unenforceable by a court of competent jurisdiction, that provision will be severed or modified only to the extent necessary to make it valid, legal and enforceable while achieving the intended commercial result of the original provision, and the remainder of the Agreement will remain in full force and effect.

15.4. Governing Law and Jurisdiction

This Agreement shall be construed and interpreted in accordance with the laws of the Hong Kong Special Administrative Region, People's Republic of China. In the event of a dispute or claim (including non-contractual disputes or claims) arising under or in relation to this Agreement ("Dispute"), you submit to the exclusive jurisdiction of the courts of the Hong Kong Special Administrative Region, People's Republic of China (or if you are based in Thailand, you submit to arbitration seated in Hong Kong Special Administrative Region administered by the Hong Kong International Arbitration Centre under its prevailing HKIAC Administered Arbitration Rules). Nothing in the foregoing shall limit the right of SIE Inc. to submit any Dispute to any other competent court, including a competent court at your place of residence.

16. WARRANTY DISCLAIMER AND LIMITATION OF LIABILITY

16.1. Save as required under any applicable law, no warranty, whether express or implied, is given about the quality, functionality, availability or performance of PlayStation Services, or any content or service offered on or though PlayStation. Without prejudice to the limitations of liability in sections 2, 4 and 14 of this Agreement, SIE Inc. expressly disclaims, to the extent permitted by applicable laws, any implied warranty of merchantability, warranty of fitness for a particular purpose, warranty of satisfactory quality and/or warranty of non-infringement. SIE Inc. assumes no liability for any inability to purchase or use any content, goods or services.

16.2. You agree that, save as required under any applicable law, your sole and exclusive remedy in the event of any loss or damage arising from PlayStation Services or in connection with or under this Agreement for whatever reason shall be for direct damages, not exceeding US$100 (or local currency equivalent), or, if higher, the amount of unused funds in your wallet. Unless otherwise required by applicable laws, Sony shall not be liable for any indirect, consequential or special damages, including but not limited to any loss of data, loss of profits, damage caused to software or hardware and any other loss or damage suffered by you or any third party, arising out of or in any respect relating to your use of or access to PlayStation Services. For the avoidance of doubt, nothing in this Agreement limits any liability which cannot legally be limited or excluded under any applicable law.

16.3.     You remain wholly responsible for your internet service provider fees and any other fees related to or incidental to your use of PlayStation Services, including any increase in such fees resulting from your use of PlayStation Services.

PLEASE CONTACT SONY INTERACTIVE ENTERTAINMENT INC. CUSTOMER SERVICES FOR FURTHER INFORMATION OR QUESTIONS OR BY PHONE: +852 5814 0155 (HONG KONG SPECIAL ADMINISTRATIVE REGION) OR +62 1500 323 (INDONESIA) OR +60 3 2770 0288 (MALAYSIA) OR +65 6347 5988 (SINGAPORE) OR +886 2 7752 7470 (TAIWAN REGION) OR +66 0 2459 0206 (THAILAND) OR 400 810 8166 (CHINESE MAINLAND).