Diagnose and resolve issues with Remote Play.
Remote Play cannot be used when:
The minimum required connection speed for Remote Play is 5 Mbps for both upload and download. Follow the steps below to check that your connection meets these requirements.
PS5 console: Go to Settings > Network > Connection Status, and then select Test Internet Connection.
Uninstall the PS Remote Play application following the instructions below, then reinstall the application.
The anti-virus software on your device may be blocking Remote Play. Try disabling the firewall settings on your antivirus software, or adding Remote Play application to the firewall program exceptions. For details, refer to the instructions provided by the antivirus software.
You can change the PS4 Remote Play application video quality to improve your connection. From the launch screen of PS Remote Play on your device, go to Settings and then select Video Quality for Remote Play. Set Resolution to Standard or Low, and Frame Rate to Standard.
You may need to install the latest graphics driver. Please refer to your graphics card manufacturer for the latest drivers and installation instructions.
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