Games

To upgrade an eligible PlayStation®4 game on disc to the digital PlayStation®5 version, you'll need a PS5® console with a disc drive. PS4® game discs can’t be used with the PS5 Digital Edition.

1. Sign in on your PS5 console (or create an account).
2. Insert the eligible PS4 game disc.
3. Go to the game hub for the PS4 game.
4. Select the upgrade offer on the game hub and review the upgrade offer.
5. Select Download (or purchase with the discounted price) to download/purchase the content.
6. After the download is complete, you can play the PS5 digital game by inserting the PS4 game disc. You'll need to keep the disc inserted each time to play the game.

To upgrade an eligible digital PS4 game you already own to the digital PS5 version:

1. Sign in to your existing account on your PS5 console.
2. Find the PS5 game in PlayStation™Store, or by selecting Search, and go to the game hub for the PS5 game.
3. Select the upgrade offer on the game hub and review the upgrade offer.
4. Select Download (or purchase with the discount price) to download/purchase the content.
5. After the download is complete, you can play the PS5 game.

Note: PS4 games redeemed as a PlayStation®Plus benefit aren't eligible for a PS5 upgrade unless otherwise indicated.

1. From the Games Home Screen, go to the Game Library. 
2. Select the game and press X.
3. Select the ... button on the screen to view options.
4. Select the version of the game you want to download or play.
   

The PS5 console is backward compatible with the majority of PS4 games. That means you can play an amazing collection of thousands of PS4 games on your PS5 console.

• PS5 consoles don't support PlayStation®3 discs. If you got your PS4 digital game through the PS3 game to PS4 digital game upgrade programme (and therefore need the PS3 disc to play it), you won't be able to play that PS4 digital game on your PS5 console.
• The SHARE menu can't be displayed during PS4 gameplay on PS5 consoles. You can take screenshots and images by pressing the create button on your DualSense wireless controller to show the create menu. For some PS4 games, even if you start video recording with a resolution of 3840 x 2160, it may still be recorded at a resolution of 1920 x 1080.
• The HD Camera isn't compatible with PS VR on PS5 consoles. You’ll need to use the PlayStation®Camera (for PS4), and the PS Camera adaptor (no purchase required), to use PS VR on PS5 consoles.
  
• HDR is automatically switched on for PS5 consoles. To turn off HDR, go to Settings > Screen and Video > Video Output > HDR and select Off.
  
• The tournaments feature on PS4 isn't supported on PS5 consoles. To participate in a tournament for PS4 games, please continue to use your PS4 console.
  
• In-Game Live from PlayStation isn't supported on PS5 consoles. 
  
• PS5 consoles don't support the PS4 Second Screen app or game companion apps.

Find out how to fix issues when downloading games from PlayStation Store on PS5 consoles and PS4 consoles.

To view Game Help while in a game, follow these steps.

1. Go to the control centre and select the card marked with Game Help.
   A list of objectives appears. Game Help is available for objectives marked with Game Help.
2. Select the objective you want help with.
   Game help details appear on the card. 
3. If the card contains a video, select Play.
   Press the PS button to return to your game.

1. Go to Settings > Screen and Video > Video Output.
2. Select Enhance Image Quality for PS4 Games.

• Enhance Image Quality setting requires a screen that supports 2160p or 1440p (60Hz) output.
• Turn this off if you experience unexpected behaviour during gameplay.
• This setting is available only for PS4 games being played on consoles from the CFI-7000 model group.

When you purchase a game, you can choose to start the download remotely via a web browser or PlayStation App. To start a remote download, you need to set up automatic downloads for your console.

Find out how to resolve common issues with add-ons, DLC and in-game currency.

When you start a game or app, it automatically updates to the newest version available.

Highlight a game thumbnail in your games home and press the options button to display the options menu.

1. Select Check for Update.
2. If an update is available, follow the instructions to install the update.

You can also use this menu to manage saved data, game data and add-ons.

1. Go to Library and highlight the game you want to update. Press the OPTIONS button and select Check for Update.
2. If an update is available, follow the instructions to install the update.

Game and saved data, as well as other data, is stored on the built-in storage on your PS5 console. If you don't have room on your console storage, you can either delete data that's already there or move data to one of the following storage spaces:

• USB Extended storage
• M.2 SSD storage
• Cloud storage
• USB drive

Your PS5 console monitors how much storage space is used by your games, media content, and saved data. To check how much free storage space you have, go to the home screen and select Settings > Storage.

To manage your PS4 console storage, go to Settings > Application Saved Data Management.

If you would like to access an application's PlayStation Plus online storage save data from the content launcher or Library, highlight the application, press the OPTIONS button, and select Upload/Download Saved Data.

Games you hide will be hidden from your Library on all consoles. This setting doesn’t affect your profile. You can hide or unhide your games in the following ways.

1. From your Game Library, open the Your Collection tab and then highlight the game you want to hide.
2. Press the OPTIONS button, and then select Hide or Hide All Items.

1. Go to your Library > Purchased and highlight a game.
2. Press the OPTIONS button and select Do Not Show Content Item in [Purchased].

Some games have data split between two discs to allow for larger file sizes.

1. Insert the data disc into the disc slot.
2. When prompted, eject the data disc and insert the play disc.
   The installation completes automatically using the play disc.
3. On completion, leave the play disc in your console to play the game.

How do I access my bonus content? 

The physical editions of the game include a voucher with a code, which you can redeem on PlayStation Store to gain access to your bonus content. If you purchased a digital version of Horizon Forbidden West, the bonus content is included when you can download the game. Please check your retailer receipt (physical or digital) for the code.

What platforms can I play Horizon Forbidden West on? 

Horizon Forbidden West will be released on PS4 consoles and PS5 consoles.

What languages is Horizon Forbidden West available in? 

Spoken (voice-overs from local talent): English, French, Italian, German, Spanish, Polish, Portuguese, Russian, Arabic, Japanese, Latin American Spanish, Brazilian Portuguese.

Subtitles: English, French, Italian, German, Spanish, Polish, Portuguese, Russian, Arabic, Japanese, Latin American Spanish, Brazilian Portuguese, Dutch, Danish, Norwegian, Finnish, Swedish, Hungarian, Czech, Turkish, Greek, Simplified Chinese, Traditional Chinese, Thai, and Korean.

How to access pre-order bonuses for God of War Ragnarök 

All pre-order bonus/DLC content is unlocked as you progress through the story. You'll need to reach the first shop within the game in order to receive in-game items.

Can I play my PS4 version on PS5 consoles?

Yes, you can play the PS4 version of Gran Turismo 7 on a PS5 console.

What are the minimum requirements for Days Gone on PC?

• 64-bit processor and Windows 10 operating system or equivalent.
• Intel Core i5-2500K@3.3 GHz, AMD FX-6300@3.5 GHz CPU, or equivalent.
• 8 GB of RAM
• Nvidia GeForce GTX 780 (3 GB), AMD Radeon R9 290 (4 GB) graphics card, or equivalent.

What hardware do I need to play Horizon Call of the Mountain? 

You need a PS5 console, PlayStation®VR2 as well as PlayStation®VR2 Sense Controllers to play Horizon Call of the Mountain.

Does Helldivers 2 have an online or multiplayer experience?

Helldivers 2 requires online play. You can play with up to 4 online players with PlayStation Plus.

Does Stellar Blade have an online or multiplayer experience?

Stellar Blade is a single-player game.

Where can I find my pre-order items?

Pre-order bonuses can be acquired at Adam’s safehouse when arriving at Xion. This can be reached after playing the game for around 90 minutes.

Find out about Ghost of Tsushima™ Director's Cut for PC editions, the game's supported languages and how to access pre-order bonuses.

There are two editions of Astro Bot: Standard Edition and Digital Deluxe Edition.

Digital Deluxe content

• ASTRO’s Yharnam Hunter Outfit*
• ASTRO’s Golden Outfit*
• Neon Dream Dual Speeder paint colour*
• Champions’ Gold Dual Speeder paint colour*
• 10 Official Avatars
• Digital Soundtrack and Digital Art Gallery

*Game progression required to unlock.

Pre-Order content

• ASTRO’s PaRappa Lovestruck Lyricist Outfit*
• Glorious Graffiti Dual Speeder paint colour*
• 2 ASTRO Avatars

*Game progression required to unlock.

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What are the minimum hardware requirements for Horizon Zero Dawn™ Remastered on PC?

Can I upgrade to Horizon Zero Dawn™ Remastered?

You may be eligible for an upgrade to Horizon Zero Dawn™ Remastered digital edition if you already own Horizon Zero Dawn™ and/or Horizon Zero Dawn™ Complete Edition.

Does LEGO® Horizon Adventures™ have an online or multiplayer experience?

• LEGO® Horizon Adventures™ has an online co-op mode*. 

*Paid for PlayStation®Plus membership (sold separately) required for online play on PS5. PlayStation Plus membership subject to recurring subscription fee taken automatically until cancellation. Age restrictions apply.
Full terms

*Nintendo Switch Online membership (sold separately) and Nintendo Account required for online play on Nintendo Switch. Not available in all countries. Internet access required for online features.
Terms apply

Learn about MLB The Show 25 game features and troubleshooting. 

Learn about Call of Duty®: Black Ops 6 game features and troubleshooting.

• PlayStation®Plus is required for online play
• In-game purchases optional
• Supports up to 30 online players with PS Plus
• Online play optional
• 1 player
• Remote Play supported

What are the game editions of Death Stranding 2: On the Beach?

There are two digital editions of Death Stranding 2: On the Beach: Standard Edition and Digital Deluxe Edition.

Digital Deluxe Edition includes: 

• Death Stranding 2: On the Beach
• 48 hours early access
• Machine Gun [MP] (Lv.1) early unlock
• Quokka, Chiral Cat and Why Me? Patches
• Battle Skeleton: Gold (Levels 1, 2, 3)
• Boost Skeleton: Gold (Levels 1, 2, 3)
• Bokka Skeleton: Gold (Levels 1, 2, 3)

What are the minimum performance requirements for Lost Soul Aside for PC?

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Minimum PC requirements

• God of War Sons of Sparta full game 
• In-game items: 
  • Arrow of Virtue, Spear Tip Attachment
  • Rusty Scrap, Enhance Material
  • Unstable Gemstone, Belt Attachment (unlock item via story progression)
  • Blood Orbs, In-Game Currency
  • Digital Artbook
  • Digital Soundtrack
  • PlayStation Avatar

Does God of War Sons of Sparta have an online or multiplayer experience?

God of War Sons of Sparta is a single-player story experience. After completing the main campaign, you’ll unlock The Pit — an end-game roguelite challenge mode that can be played solo or in two-player local (offline) couch co-op. Once unlocked, The Pit is available from the main menu.

Normally The Pit is accessible only after you beat the main story to ensure those who attempt it are familiar with both Kratos’ Spartan arms and the foes you will face, but if you feel ready to test your skills earlier, you can input this sequence below in the starting menu to unlock it early:

Up, Up, Down, Down, Left, Right, Left, Right, L1, R1, Touchpad

Once entered, you will see a new option on your menu that can be used to take you into the challenge mode.

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Learn about Assassin's Creed Black Flag Resynced game features and troubleshooting on PlayStation®5 Consoles and PC.

Learn about Halo: Campaign Evolved game features and troubleshooting.

Find out about the METAL GEAR SOLID: MASTER COLLECTION VOL. 2 editions, bundle content, languages, and multiplayer modes.

For certain PlayStation games for PC, you can sign in to PlayStation and access bonus content.

Sign up for the opportunity to be among the first to test participating games, console features, and more.

If you lose connection, or the microphone icon flashes, during party voice chat, please try the following:

1. Review your Internet connection. If possible, use a wired connection. 
2. Turn your console and your internet device (modern and router) off. Wait 5 minutes and then turn them back on. If you use a router, please try opening the ports. 
3. Speak to your Internet service provider about how to open the following ports on your router: 

• TCP: 80, 443, 3478, 3479, 3480
• UDP: 3478, 3479

Change output device

1. Go to Settings > Sound > Audio Output and select Output Device and select an audio output device to use.
2. You can also adjust what audio you hear through headphones by selecting Output to Headphones.

Change output device

1. Go to Settings > Devices > Audio Devices > Output Devices.
2. If you are using headphones, select Output to Headphones to select what sound comes through headphones.

• The setting Headset Connected to Controller is displayed only when a headset is connected to your DUALSHOCK®4 wireless controller.
• Due to the PS4 console specifications, voice chat and game audio cannot output to both the headset and TV.

• Make sure the wireless surround headset microphone is not muted. When muted, the wireless surround headset status light is purple. The position of the light/button differs depending on the product.
• Visit the guide below to adjust the volume balance for your PlayStation wireless headset.

Make sure:

• Your console is on or in rest mode.
• Remote Play is enabled.
• The system software is up to date.

Find out how to enable Remote Play on your PlayStation®5 console or PlayStation®4 console, and change Remote Play settings.

The minimum required connection speed for Remote Play is 5Mbps for both upload and download. Follow the steps below to check that your connection meets these requirements.

Remote Play cannot be used when:

• Broadcasting (or streaming) from your PS5 console or PS4 console.
• Launching a game that does not support Remote Play.
• Launching Media App and Disc Player.

Uninstall the PS Remote Play application using the directions below, then reinstall the application.

Windows

• From the Control Panel, click Programmes and Features, and then uninstall PS Remote Play.

Mac

• Drag PS Remote Play from the Applications folder to the Trash. Then, choose Finder > Empty Trash.

Android/iOS

• Tap and hold the Remote Play app, then select Uninstall.

1. Join or start a party with friends you’d like to share your screen with.
2. On the voice chat card, select the Share Screen icon, and then select Start Share Screen.

If the player sharing their screen turns on viewer interactions, you can interact with the player's screen and make reactions for everyone watching to see.

1. To start interacting, go to the control centre and select the Share Screen card.
   
2. Select the video player.
   The player's gameplay appears in full screen. 

You can then interact with the player's screen by:

• Moving the pointer
  Use the left stick to move the pointer on the screen. To ping an area on the screen, press the cross button. To draw on the screen, press and hold the cross button and then move the pointer.
• Sending a reaction
  Press and hold the R2 button and then press one of the action buttons, each of which corresponds to a reaction. Release the R2 button to send the reaction. You can send bigger reactions by pressing one of the action buttons multiple times before releasing the R2 button.

Twitch stream is stuck "preparing" when broadcasting from PS4 consoles

Twitch now requires 2FA (Two Factor Authorisation). You will need to activate 2FA on your Twitch account to Broadcast from your PS4 console. For full instructions, please visit the Twitch Two-Factor Authentication (2FA) guide. Once 2FA is activated and set up, you can log in to Twitch from your PS4 console and start streaming.

To get the best experience from Share Play, both the host and the visitor must each have a high-speed Internet connection. Refer to this information if you experience Share Play connection or stability issues.

• Generally, a minimum upstream and downstream connection speed of 2 Mbps is recommended.
• You can view an estimate of your connection speed in Settings > Network > Test Internet Connection.
• A wired Internet connection is recommended for the PS4 console.
• If you're using a Wi-Fi (wireless) connection, place the PS4 console closer to the access point or router and make sure there are no obstructions between them.
• Do not use Share Play while other devices on your network are using a large amount of bandwidth.