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Grand Theft Auto VI code support
Get help with GTAVI Physical (Code-In-Box) version issues.
When can the code in the GTAVI Physical (Code-In-Box) version be used?
If you’ve pre-ordered the GTAVI Physical (Code-In-Box) version, you can use your code as soon as you receive your copy. You can then pre-load* the game onto your PS5 console, so you’re ready to play when GTAVI launches.
You will not be able to play GTAVI until November 19, 2026.
For help with pre-loads, visit the guide below.
GTAVI Physical (Code-In-Box) version buying guide
Buy only from reputable retailers to ensure functionality and authenticity.
- Sign in and select your avatar at the top of this page.
- Select Redeem Code from the drop-down menu.
- Enter your code.
- After you enter the code, you can choose to upgrade to the Ultimate Edition by scanning the QR code in the box or visiting the page below.
- Sign in and select your avatar at the top of this page.
- Select Order History from the drop-down menu.
- Check that your GTAVI pre-order was successful.
Check the guide below.
Please contact the retailer for help.
Entered the code on the wrong account for PlayStation?
It isn't possible to transfer funds or content between accounts.
Console Sharing and Offline Play on PS5 consoles lets other users on your console play your downloaded digital games and use some PlayStation Plus benefits, even when the console is offline.
If the account you are using does not own the game, make sure the account that owns the game has turned on Console Sharing and Offline Play on this PS5 console.
- Go to Settings > Users and Accounts > Other > Console Sharing and Offline Play.
- Select Enable.
Error message: “You can’t use this voucher due to age restrictions on your account”
If a child account has a code with an age rating higher than their age, that was purchased from a retail store or a game website, the family manager needs to allow them to use this code on PlayStation Store*:
- As the family manager, go to Account Management.
- Select Family Management and then select the child account. Under Network Features, set Age Filtering for Online Content to Don’t restrict.
- After this setting has been changed, the child can enter the code.
- After the code has been accepted on the child account, change the Age Filtering for Online Content setting back to Restrict.