Diagnose and resolve issues with Remote Play.
From the Control Panel, click Programs and Features, and then uninstall PS Remote Play.
Drag PS Remote Play from the Applications folder to the Trash. Then choose Finder > Empty Trash.
Tap and hold the Remote Play app then select uninstall.
The anti-virus software on your device may be blocking Remote Play. Try disabling the firewall settings on your antivirus software, or adding Remote Play application to the firewall program exceptions. For details, refer to the instructions provided by the antivirus software.
You can change the PS4 Remote Play application video quality to improve your connection. From the launch screen of PS Remote Play on your device, go to Settings and then select Video Quality for Remote Play. Set Resolution to Standard or Low, and Frame Rate to Standard.
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