Learn how to resolve some common issues when signing in to PlayStation™Network (PSN).
Can you reset your password?
Try to reset your password by selecting the PlayStation Online Assistant at the bottom of this page.
Turn your console and router off and then on again.
If you are using WiFi to connect your console to the Internet, try using a wired connection. For more connection troubleshooting, visit Fix & Connect.
Contact our support specialists
Enter your date of birth.