A pre-order refers to any purchase of digital content made from PlayStation Store before the content release date. There are two types of pre-order refund requests, depending on the date the content was pre-ordered.
- Pre-order purchases made more than 14 days before the release date
For this type of pre-order purchase, you can request a refund at any time up until the release date of the content.
- Pre-order purchases made fewer than 14 days before the release date
For this type of pre-order purchase, you can request a refund up to 14 days* after the date of purchase.
Please note, if you have not started to download the main product and your pre-order included extra content that is made available before the main product release, you will no longer be able to access this extra content if you cancel your pre-order.
*This is not possible for the following payment methods: Bancontact (MisterCash), Paysafecard, and money vouchers. When refunding a purchase made with one of these payment types, the refund will be sent to your wallet.