How to request a refund on a PlayStation™Store purchase

How to request a refund on a PlayStation™Store purchase

Find out if you're eligible for a PlayStation Store refund and how to request a refund on PlayStation™Store purchases including games, DLC, pre-orders, and subscriptions such as PlayStation®Plus.

Requesting a refund for a PlayStation Store purchase

If you have bought something on PlayStation Store but have changed your mind about the purchase, you may be able to request a refund.

To find out more, including how to make a refund request, please select the type of content you have purchased below. In addition to the refund procedures summarised below, you may have additional rights under applicable local law; nothing in the summary below limits or replaces any such rights under local law.

PlayStation Store refund type

Full games, downloadable content, in-game consumables, and season passes fall under this category.

After purchasing this type of content through PlayStation Store, you have 14 days from purchase to request a refund. If you have started to download or stream the purchased content, you will not be eligible for a refund unless the content is faulty.

To request a refund for this type of content, please contact us.

You will receive a refund to the original payment method where possible.*

For full terms and conditions, please visit the PlayStation Store cancellation policy.

*This is not possible for the following payment methods: Bancontact (MisterCash), Giropay, Ideal, Paysafecard, Postepay, Sofort, Yandex, mobile operator billing and money vouchers. When refunding a purchase made with one of these payment types, the refund will be sent to your wallet.

A subscription includes any purchase of a service with recurring fees from PlayStation Store, such as PlayStation®Plus.

You can cancel your purchase of a subscription service and request a refund within 14 days from the initial transaction date, even after you start using the subscription. Each PSN account is eligible for a refund for PlayStation®Plus once.

Please be aware, any free trials will be included in the 14-day period.

To request a refund for this type of content, please contact us.

You will receive a refund to the original payment method where possible.*

For full terms and conditions, please visit the PlayStation Store cancellation policy.

*This is not possible for the following payment methods: Bancontact (MisterCash), Giropay, Ideal, Paysafecard, Postepay, Sofort, Yandex, mobile operator billing and money vouchers. When refunding a purchase made with one of these payment types, the refund will be sent to your wallet.

A pre-order refers to any purchase of digital content made from PlayStation Store before the content release date. There are two types of pre-order refund requests, depending on the date the content was pre-ordered.

Pre-order purchases made more than 14 days before the release date
For this type of pre-order purchase, you can request a refund at any time up until the release date of the content.

Pre-order purchases made fewer than 14 days before the release date 
For this type of pre-order purchase, you can request a refund up to 14 days* after the date of purchase.

Please note, if you have not started to download the main product and your pre-order included extra content that is made available before the main product release, you will no longer be able to access this extra content if you cancel your pre-order.

To cancel your pre-order, please contact us.

For full terms and conditions, please visit the PlayStation Store cancellation policy

You will receive a refund to the original payment method where possible.* 

*This is not possible for the following payment methods: Bancontact (MisterCash), Giropay, Ideal, Paysafecard, Postepay, Sofort, Yandex, mobile operator billing and money vouchers. When refunding a pre-order made with one of these payment types, the refund will be sent to your wallet.