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Account & Security

Account & Security

PlayStation Support

What do you need help with?

Select a category from below:

Login and password

Account management

Family safety

Security and privacy

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Login and password

Change or reset password

Log-in issues

2 Step Verification (2SV)

2SV issues

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Login and password

Change or reset password

Reset your password

If you forget your PlayStation™Network (PSN) password, you can reset it from the web or on your PlayStation®5 or PlayStation®4 console.

Support video: Reset your password on PS5 console

Support video: Reset your password on PS4 console

Log-in issues

Forgotten password

If you forget your PlayStation™Network (PSN) password, you can reset it from the web or on your PlayStation console.

Forgotten sign-in ID (email address)

Change or recover your sign-in ID email address on PlayStation Network.

If your account is suspended

If your account or console has been suspended you will not be able to access PlayStation Network.

2 Step Verification (2SV)

Activate 2SV

2-Step Verification (2SV) adds an extra layer of account security to your account on PlayStation™Network by requiring a verification code sent to your mobile device each time you use your password to sign in.

Sign in to account after 2SV activation

When a 2SV is active, enter your account password and sign-in ID (email address) as well as the 2SV verification code when you sign in to your account on PS5 or PS4.

Deactivate 2SV

If you're logged into your account, learn how to deactivate your 2SV from your account settings.

2SV issues

2SV issues

Find out how you can use two-step verification (2SV) backup codes to recover your account, and what steps to take if you lose your 2SV phone.

Do you have your backup codes?

If you kept a record of your backup codes when setting up 2SV you can easily recover your account.

Lost or new phone 2SV issue

If you cannot receive a 2SV verification code, and you do not have 2SV backup codes, you will need assistance recovering your account.

Did not receive a verification code

If you didn't receive your verification code text, sign in with your account password and select Resend code. It might take a few minutes for your code to be sent.

Unexpected 2SV message

If you don't have 2SV or received an unexpected 2SV message please reset your password immediately.

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Account management

Create, change & close account

Activation, console sharing and deactivation

Compromised account

Suspensions

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Account management

Create, change & close account

Create an account

Set up an account for PlayStation Network.

Change sign-in ID

Learn how to change or recover your sign-in ID email address.

Close an account

Learn how to request an account closure and what happens after your account is closed.

Change online ID

Learn how to change your online ID on PlayStation Network.

Online ID change - Games List

We recommended that you review the Games List before changing your online ID.

Online ID change issues

Resolve issues after changing your online ID on PlayStation Network.

Activation, console sharing and deactivation

Activating your PS4 System

Find out how to activate your primary PS4™ console and the activation limits for your PlayStation consoles.

Console Sharing and Offline Play on PS5™ consoles

Find out how to enable Console Sharing and Offline Play on PS5 consoles to share your purchases and some subscription benefits with other players.

Deactivating your PlayStation consoles

Learn how to deactivate your PlayStation consoles to allow new console activation and avoid activation limits.

Support video: Primary PS4 activation

Compromised account

Compromised account

Find out what steps to take if you think someone may have accessed your account or you do not recognize a payment to PlayStation™Store.

I do not have an account - why am I being notified of a payment to you?

Find out what steps to take if you think that someone has used your personal details to create an account or make a purchase.

I don't recognize an email about a change to my account

Find out what steps to take if you think someone may have accessed your account or you do not recognize a payment to PlayStation™Store.

Recovering your account

Contact us to recover access to your account.

Stolen PlayStation console

Find out how to secure your account after your console has been stolen.

Suspensions

Suspensions on PlayStation™Network

Learn why we suspend players from PlayStation Network (PSN) and what to do if you are suspended.

Suspension for account debt

Learn why your account might have gotten suspended for account debt and how to resolve it.

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Family safety

PlayStation Safety for parents

For younger players

Set up a family account

Learn about game ratings

Report users and content

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Family safety

PlayStation Safety for parents

PlayStation Safety for parents

Learn how to tailor your child's experience and help them keep themselves safe online.

PS5: How to set parental controls on PlayStation®5 consoles

Learn how to set up parental controls and limit your child's use of games, apps and features on your PlayStation®5 console.

PS4: How to set parental controls and spending limits on PlayStation 4

Learn how to set up parental controls and limit your child's use of games, apps and features on your PlayStation®4 console.

Control access and play time

How to set up play time controls for PlayStation®5 and PlayStation®4.

Prevent children from changing parental controls

Prevent children from changing parental controls on PlayStation®5 and PlayStation®4.

Block users

How to block or unblock players on PlayStation™Network.

Support video: PlayStation 5 Parental Controls overview

Support video: Default Parental Controls on PlayStation 4

For younger players

PlayStation Network rules

What players under 18yrs old need to know before going online with PlayStation.

Safety for players

Learn how to stay safe on PlayStation Network, adjust your privacy settings and read our code of conduct rules.

Set up a family account

Set up your family on PlayStation

Learn how to create parent, guardian, and child accounts for your family on PlayStation.

Support video: Family management on PS4

Learn about game ratings

Age ratings on PlayStation

Learn more about the different age ratings for PlayStation games, Blu-ray Disc and DVD video.

Report users and content

Report content and inappropriate behaviour using PS5

Learn how to report content or conversations that breach the Community Code of Conduct. If the Code of Conduct has not been broken, but you don't want to interact with a player, you can block them.

Report content via web and on PS4

Learn how to report content that breaches the Community Code of Conduct. If the Code of Conduct has not been broken, but you don't want to interact with a player, you can block them.

Block users

How to block or unblock players on PlayStation™Network.

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Security and privacy

Privacy and security settings

Compromised accounts

Reporting & blocking

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Security and privacy

Privacy and security settings

Change privacy settings

Learn how to control who can communicate with you or see your activity on PlayStation Network.

Change security settings

Learn good security practices on PlayStation Network.

Manage authorized apps

Authorized apps are third-party apps and services that you've linked your account for PlayStation™Network to.

Support video: Secure your account on PS4

Compromised accounts

Compromised accounts

Find out what steps to take if you think someone may have accessed your account or you do not recognise a payment to PlayStation™Store.

Reporting & blocking

Behaviour guidelines on PlayStation Network

Learn about the dos and don'ts of using your account, as well as suspensions that can be applied to your account for not adhering to these guidelines.

Report behaviour on PS5

How to report inappropriate behaviour on PlayStation®5.

Report content online and on PS4

Find out how to report inappropriate content and what steps we take when you send us a report.

Block users

How to block or unblock players on PlayStation™Network.