Troubleshoot DUALSHOCK 4 wireless controller issues

How to troubleshoot DUALSHOCK 4 wireless controller issues

Find troubleshooting steps for your DUALSHOCK®4 wireless controller.

How to reset your DUALSHOCK 4 wireless controller

  1. Turn off and unplug your PS4 console. 
  2. Locate the small reset button on the back of the controller near the L2 button.
  3. Use a small tool to push the button inside the tiny hole. Hold the button down for roughly 3-5 seconds.
  4. Plug in your console, connect your controller using a USB cable and press the PS button.
    If the light bar turns blue, the controller has paired.


If you’ve tried resetting your controller and are still having issues, please select an issue from the options below.

Need help? 

Contact our support specialists