Troubleshoot DualSense Edge wireless controller

How to troubleshoot DualSense Edge wireless controller issues

Find out how to reset your controller and other troubleshooting steps.

Reset controller
Replace stick module
Still having issues?

How to reset your DualSense Edge wireless controller

If you’re having issues with your controller, often the first troubleshooting step is to reset your controller. Resetting won’t reconfigure your controller or affect pairing and profile settings.

D) Reset button

Turn off your PS5 console.
Locate the small reset button on the back of the controller.
Use a pin or similar tool (not included) to press the reset button.
This will not reconfigure the controller or affect pairing and profile settings.
Connect the controller to your PlayStation®5 console using the USB cable that came with your controller, and press the PS button.

Need to replace your stick module?

Still having issues?

Make sure to update your PlayStation®5 console system software and your DualSense Edge™ wireless controller device software to the newest versions available.

Update system software on a PS5 console

Update controller software

If you’ve tried resetting your controller and are still having issues, please select an issue from the options below.

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