Can't start console in Safe Mode

How to troubleshoot a console that won't start in Safe Mode

Learn how to resolve issues when trying to access Safe Mode on your PlayStation®5 console or PlayStation®4 console.

If you're having trouble turning on your PS5™ console or PS4™ console, or you find that your console won't go into Safe Mode, there are a couple of steps to take.

How to start your console in Safe Mode

  1. Turn off your console by holding the power button for three seconds. The power indicator will blink for a few moments before turning off.
  2. Once the console is off, press and hold the power button again. Release it after you hear the second beep — one beep will sound when you first press, and another seven seconds later.
  3. Connect the controller with the USB cable and press the PS button on the controller.

Is there an issue with a USB, HDMI, or power cable?

Try using different USB/HDMI/power cables. It's also a good idea to test your cables using a different system such as a Blu-ray player. Testing each cable and port will help identify where the issue is occurring. 

Power cycle the console

If all of the cables are working properly, try power cycling your console.

  1. Completely turn off the console by holding the power button.

  2. Wait for the power light to stop flashing, then remove the power cable and leave the console for 20 minutes.

  3. Reconnect and attempt to launch Safe Mode.

Still having issues?

If you still can't access Safe Mode, please visit the PlayStation Repairs diagnostic tool for further steps and to arrange a repair. 

Need help? 

Contact our support specialists