Find out how to solve common issues with the PlayStation wireless headset range.
Your headset might be out of range from your console, or another electronic device might be causing interference with your wireless router.
PS4 consoles allow you to restore (factory reset) your headset by using the Headset Companion app. The app can be used to restore the Gold wireless headset and Platinum wireless headset.
Please note, the Headset Companion app isn’t compatible with PS5™ consoles.
Still having issues? Please contact PlayStation Support.
If you still hear an echo, reset your headset.
Use the SOUND/CHAT buttons to adjust the relative volume of chat and game audio.
If you're still having issues, reset your headset.
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