Voice chat troubleshooting on PlayStation®4 consoles

Voice chat troubleshooting on PlayStation®4 consoles

Learn how to troubleshoot common voice chat issues on PS4 consoles.

Adjust PS4 audio settings

If you are having trouble with voice chat, try adjusting the following settings.

  • Go to Settings > Devices > Audio Devices > Output Devices.

  • If you are using headphones, select Output to Headphones to select what sound comes through headphones.

The setting Headset Connected to Controller is displayed only when a headset is connected to your DUALSHOCK 4 wireless controller.

Is it possible to output PS4 voice chat and game audio to both headset and TV?

Due to the PS4 specifications, voice chat and game audio cannot be output to both the headset and TV.

  • Go to Settings > Devices > Audio Devices > Adjust Microphone Level.

If the microphone is working, the Input Volume bar will respond.

If the input volume meter does not respond, try a different headset or controller. If audio cannot be exchanged with a specific device, it is possible that the device has a problem. If your PlayStation device is within the warranty period, contact us

  • Go to Party > Party Settings > Chat Audio and select Prioritise Party Chat or Prioritise Game Chat

Fix interruptions to voice chat on PS4 (Voice chat disconnecting) 

If you suddenly lose your connection while using party voice chat, it may be due to your Internet connection. Please try these troubleshooting steps.

Speaker and microphone icons flash during PS4 voice chat

If the speaker or microphone icon flashes during party voice chat and you can't communicate with your friends, it's possible that this is linked to your Internet connection. Please try these troubleshooting steps.

PS4 voice chat troubleshooting

If you are wirelessly connected to the Internet, switch to a wired connection to see if there is an improvement.

Turn off the PS4 and your Internet device (modem, router) and try restarting.

Speak to your Internet service provider and ask them how you can open the following PSN ports on your router:

TCP: 80, 443, 3478, 3479, 3480
UDP: 3478, 3479

Device troubleshooting

Please try the following troubleshooting methods for each device.

Please try reconnecting the device.

  • Make sure that the headset MIC switch is not set to the "OFF" side.

  • Please try reconnecting the device.

  • If you have another wireless controller, please try connecting the headset to another controller.

  • Make sure that the wireless surround headset microphone is not muted. When muted, the wireless surround headset status light is purple. The position of the light/button differs depending on the product. For details, refer to the instruction manual.
  • Adjust the volume balance by using the SOUND / CHAT button on the PlayStation Wireless Headset.

Need help? 

Contact our support specialists